Flexible Office & Visitor Services Assistant

The Trust; Telford; On-site; GBP 10,000 - 14,000; Part time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a Business Services Assistant to help run the office and support the day-to-day operations. The role is busy and varied, with you often being the first point of contact for staff, visitors and contractors.

You'll manage phone and email systems, calendars and bookings, while collaborating with a small team on tasks such as supplies, compliance and banking. The role emphasises visitor-facing service and stakeholder engagement.

Qualifications

• Focused on giving great service to everyone you meet.
• A team player, but also happy to work on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.
• Comfortable using IT packages.

Responsibilities

• Support day-to-day operations and be the first person people see when they visit the office.
• Manage the property phone and email systems as well as the property calendars.
• Work with a small team to ensure group bookings, general enquiries, property supplies, compliance and services, including cash reconciliation and banking, are managed proactively.
• Build and maintain positive relationships with local supporter groups, contractors, suppliers and other external stakeholders.

Skills

Customer service

Team player

Organised

IT literacy

Tools

Office software

Job description

National Trust is seeking a Business Services Assistant to help run the office and support the day-to-day operations. The role is busy and varied, with you often being the first point of contact for staff, visitors and contractors.

You'll manage phone and email systems, calendars and bookings, while collaborating with a small team on tasks such as supplies, compliance and banking. The role emphasises visitor-facing service and stakeholder engagement.