Business Services Assistant

National Trust; Telford; On-site; GBP 10,000 - 14,000; Full time

Benefits offered by this job

Substantial pension up to 10% of basic

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Business Service Assistant to support the day-to-day running of the office at Coalbrookdale in Telford. You will be the first point of contact for visitors and staff, handling enquiries and supporting operations across calendars, bookings, and supplier interactions.

You will join a small team delivering excellent customer service, with a focus on accuracy, reliability and helping the team achieve its goals.

Qualifications

• Focus on delivering great service to everyone you meet.
• Ability to work in a team and also use own initiative.
• Strong organisational and adaptable mindset.
• Willingness to learn new skills.
• Comfort with using IT packages.

Responsibilities

• Handle internal and external enquiries via phone and email.
• Manage property calendars, bookings, and general enquiries.
• Assist with cash reconciliation and banking in a proactive, visitor-focused way.
• Build positive relationships with local supporters, contractors and suppliers.
• Support day-to-day operations and be the first point of contact for the office.

Skills

Customer service

Team player

Organised

Adaptable

Willing to learn

IT literacy

Job description

Summary

As a Business Service Assistant, you'll be involved in lots of different tasks as you support the day-to-day running of the office. This is a busy and varied job, and no two days will be the same. You’ll have an important part to play in your team meeting its goals, so you’ll always be looking at how you can offer help where needed.

Salary: £13.25 per hour

Contract Duration: Permanent

Working Hours: You’ll work 15 hours per week, including some weekends. The typical working pattern will be discussed and agreed with the successful candidates.

Provisional Interview Date: Thursday 29th October

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

You will join a welcoming community of people who want to share Ironbridge and its stories, history and nature with our supporters. Ironbridge Gorge is newly opened under the National Trust, and this is a unique and exciting opportunity to join the team as we explore the next chapter for the sites.

Reporting to the Business Services Coordinator and Operations Manager, you’ll be part of a small team delivering exceptional customer service to staff, visitors and contractors.

What You'll Be Doing

This is a busy place with a lot going on, and no two days are the same. You'll play a key role in supporting day-to-day operations and will often be the first person people see when they visit the office, or speak to when contacting the property. As a result, your advice and experience will be valued by colleagues across the wider team.

You’ll be responsible for both internal and external enquiries, managing the property phone and email systems as well as the property calendars. You’ll work with a small team to ensure group bookings, general enquiries, property supplies, compliance and services, including cash reconciliation and banking, are managed in a proactive and visitor focussed way.

You’ll also build and maintain positive relationships with local supporter groups, contractors, suppliers, and other external stakeholders, while engaging with visitors as part of the role.

You can view the full role profile for this role in the document attached. Youdon'tneed to haveallthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat’spossible in this role.

Who We're Looking For

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills
• comfortable using IT packages

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place Coalbrookdale, Coalbrookdale, Telford, TF8 7DQ

Documents Business Services Assistant - A2.pdf

Requirements Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 11 October 2026

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [e-mail]

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [e-mail] and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.