Flexible Office & Visitor Services Assistant
National Trust
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Benefits offered by this job
Job summary
The National Trust is seeking a Business Service Assistant to support the day-to-day running of the office at Coalbrookdale in Telford. You will be the first point of contact for visitors and staff, handling enquiries and supporting operations across calendars, bookings, and supplier interactions.
You will join a small team delivering excellent customer service, with a focus on accuracy, reliability and helping the team achieve its goals.
Qualifications
- Focus on delivering great service to everyone you meet.
- Ability to work in a team and also use own initiative.
- Strong organisational and adaptable mindset.
- Willingness to learn new skills.
- Comfort with using IT packages.
Responsibilities
- Handle internal and external enquiries via phone and email.
- Manage property calendars, bookings, and general enquiries.
- Assist with cash reconciliation and banking in a proactive, visitor-focused way.
- Build positive relationships with local supporters, contractors and suppliers.
- Support day-to-day operations and be the first point of contact for the office.
Skills
Job description
The National Trust is seeking a Business Service Assistant to support the day-to-day running of the office at Coalbrookdale in Telford. You will be the first point of contact for visitors and staff, handling enquiries and supporting operations across calendars, bookings, and supplier interactions.
You will join a small team delivering excellent customer service, with a focus on accuracy, reliability and helping the team achieve its goals.
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