Visitor Services Assistant

ASVA; Glasgow; Presencial; GBP 12.000 - 15.000; Jornada completa

Descripción de la vacante

The National Trust for Scotland is seeking a Visitor Services Assistant to join the Tenement House, Holmwood and Weaver’s Cottage cluster in Glasgow. You will welcome visitors, support admissions, retail, catering and events, and help share Scotland’s heritage.

Working on a rota across three sites, you’ll contribute to a high standard of service, engage with guests globally, and help generate income while safeguarding the property.”

Formación

• Passion for customer service.
• Able to multitask across teams (Catering, Admissions, Retail).
• Strong presentation skills and communication of heritage.

Responsabilidades

• Welcome visitors and ensure they have a memorable experience.
• Work across Admissions, Retail, Catering and Events on a rota basis.
• Maintain high service standards and help generate income while keeping site assets safe.
• Collaborate with the team to meet property targets.

Conocimientos

Customer service

Multitasking

Presentation skills

Team collaboration

Descripción del empleo

Organisation: The National Trust for Scotland

Location: The Tenement House, 145 Buccleuch Street, Glasgow, G3 6QN

JOB PURPOSE

This is an exciting and varied role within the Visitor Services Team, primarily based at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and proactive individuals to join our team this season. Working at all 3 sites will be required on a rota basis, primarily at Tenement House . Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.
• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.
• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.
• You will contribute to the team property targets and work well within a team, by maintaining and exceeding your own targets.

Our ideal candidate will have a passion for customer service, is able to multitask and be flexible working across our different teams, has excellent presentation skills and it’s able to communicate the importance of Scottish heritage and its preservation. Catering, housekeeping, admissions, membership sales and retail are all part of a normal operating day in our cluster as part of a team.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas. A Visitor Services Assistant is crucial to visitors’ understanding of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for.