Visitor Services Associate — Multi-Site Team

National Trust for Places of Historic Interest or Natural Beauty; Droitwich Spa; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Zusammenfassung

The National Trust for Places of Historic Interest or Natural Beauty is seeking a Service Team Member to support busy visitor operations at Hanbury Hall and other Worcestershire sites. You’ll help meet targets, solve problems, and deliver great service to visitors across locations.

Reporting to the Welcome Manager, you’ll be part of a small team of staff and volunteers with occasional opportunities at Croome, The Firs and Greyfriars.

Qualifikationen

• Experience delivering excellent customer service across visitor-facing spaces.
• Willing to work across multiple sites within the Worcestershire portfolio.
• Flexibility and responsiveness in a busy visitor operations environment.

Aufgaben

• Greet visitors and provide friendly, helpful assistance.
• Assist with shop replenishment, café clearance and general visitor support.
• Answer questions to help guests make the most of their visit and membership.
• Support colleagues and volunteers to meet service targets across sites.

Kenntnisse

customer service

communication

teamwork

problem solving

Jobbeschreibung

The National Trust for Places of Historic Interest or Natural Beauty is seeking a Service Team Member to support busy visitor operations at Hanbury Hall and other Worcestershire sites. You’ll help meet targets, solve problems, and deliver great service to visitors across locations.

Reporting to the Welcome Manager, you’ll be part of a small team of staff and volunteers with occasional opportunities at Croome, The Firs and Greyfriars.