Flexible NHS Administration Officer (Band 3)

Northumberland, Tyne and Wear NHS Foundation Trust; Wigton; On-site; GBP 23,000 - 26,000; Full time

Job summary

CNTW invites applications for a full-time Administrative Officer (Band 3) to support our expanding clinical team across North Cumbria, with base sites including Beacon Unit, Wigton, Penrith, Brookside Centre and Carleton Clinic Carlisle.

The role requires secretarial experience, strong typing and ICT skills, good communication, and a flexible, self-directed approach to work. Training and development opportunities are included.

Qualifications

• Word-processing at Level 3 or equivalent.
• Audio typing qualification or demonstrable experience.
• General education to O‑Level/GCSE or equivalent, with additional customer care qualification preferred.

Responsibilities

• Secretarial duties within a team.
• Evidence-based customer/patient focused communication.
• Attending MDT meetings with minute taking, updating RiO and action plans.
• Maintain confidentiality at all times and uphold data protection.
• Be flexible to cover other areas during fluctuating workloads.

Skills

Secretarial experience

Excellent communication

Minute taking

Organisation and planning

Mobility/flexibility

Education

Word-processing Level 3

Audio Typing qualification

O-Level/GCSE or equivalent

NVQ Level 3 in Customer Care

Tools

RiO system

Microsoft Office

E-mail & Office applications

Job description

CNTW invites applications for a full-time Administrative Officer (Band 3) to support our expanding clinical team across North Cumbria, with base sites including Beacon Unit, Wigton, Penrith, Brookside Centre and Carleton Clinic Carlisle.

The role requires secretarial experience, strong typing and ICT skills, good communication, and a flexible, self-directed approach to work. Training and development opportunities are included.