Administration Officer

NHS Jobs; Newcastle upon Tyne; Remote; GBP 21,000 - 27,000; Full time

Job summary

Cumbria, Northumberland, Tyne and wear NHS Foundation Trust seeks an Administration Officer for the Staffing Solutions Team at St Nicholas Hospital, Newcastle. Full-time role, 37.5 hours, office-based, with a rota. Closing date: 15 October 2026.

duties include answering calls, maintaining staff compliance, using Allocate to manage shifts, processing checklists, supporting starter processes, and ordering uniforms. NHS DBS/Training/compliance requirements apply.

Qualifications

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Responsibilities

• Answering phone calls and emails from Trust colleagues, Bank workers and Agency providers
• Monitoring and maintaining worker compliances in line with Trust regulations and requirements
• Using Allocate to manage Bank and Agency worker shift bookings
• Processing Agency worker compliance checklists
• Supporting with new starter processes for Bank workers
• Ordering uniforms for workers

Skills

Microsoft Office

Electronic records systems

Customer service

Communication skills

Office procedures

Education

Word-processing Level 3

O-Level/GCSE equivalent

NVQ Level 3 in Customer Care

Tools

RiO

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 15 October 2026

Would you like to be part of a team that works well together and are always there to help each other?

If you answered yes, we would love to hear from you - come and join our team.

Applications are invited from suitably qualified and experienced candidates for an Administration Officer to work in the Staffing Solutions Team, St Nicholas Hospital, Newcastle.

The Staffing Solutions Service offers one of the most flexible ways to work within the NHS. We recruit high quality temporary staff to our Banks to work across a variety of services in a wide range of specialities across the Trust to meet staffing shortfalls due to sickness, annual leave, maternity leave or short-term vacancies. The Staffing Solutions team is responsible for maintaining a responsive service to wards and community teams, supporting the facilitation of bank and agency usage. We also ensure that Bank and Agency workers are fully compliant with Trust regulations and requirements, including DBS, Mandatory Training, Professional Registration and Eligibility to Work in the UK.

The ideal candidate should:

• have experience of working with Microsoft packages and electronic record systems
• have excellent customer care and communication skills
• have a good working knowledge of office procedures

Main duties of the job

• Answering phone calls and emails from Trust colleagues, Bank workers and Agency providers
• Monitoring and maintaining worker compliances in line with Trust regulations and requirements
• Using Allocate to manage Bank and Agency worker shift bookings
• Processing Agency worker compliance checklists
• Supporting with new starter processes for Bank workers
• Ordering uniforms for workers

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

This post is full-time 37.5 hours per week and is office based.

The Staffing Solutions Team are open as follows:

Mon Fri 8am 6pm

Bank Holidays 8am 1pm

Hours in the team will be worked on a rota basis.

Please find attached job description for full details.

We welcome your application.

Person Specification

Education and Qualification

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including Word, Outlook and Excel
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Minute taking skills
• Good organisational and planning skills
• Shorthand skills

Role/Team specific requirements

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust