Administration Officer

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Newcastle upon Tyne; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Staff discounts

Season tickets for travel

Cycle to work scheme

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Newcastle upon Tyne is seeking an Administration Officer (Band 3) for a full-time, 37.5-hour week on a fixed-term contract until August 2027. The role supports Staffing Solutions in St Nicholas Hospital, with duties including compliance checks, onboarding, and service bookings.

The ideal candidate has NHS admin experience, strong IT skills with MS Office, and excellent communication. DBS checks and internal DBS payment terms apply.

Qualifications

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience)
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Responsibilities

• Answering phone calls and emails from Trust colleagues, Bank workers and Agency providers
• Monitoring and maintaining worker compliances in line with Trust regulations and requirements
• Using Allocate to manage Bank and Agency worker shift bookings
• Processing Agency worker compliance checklists
• Supporting with new starter processes for Bank workers
• Ordering uniforms for workers

Skills

Microsoft packages experience

Customer care

Office procedures knowledge

Excellent communication

Education

Word-processing skills Level 3

O-Level/GCSE equivalent

NVQ Level 3 in Customer Care

Tools

RiO patient information system

Stock ordering systems

Petty cash systems

Word/Excel/Outlook

Job description

Main area Administration Grade Band 3 Contract 11 months (Fixed Term until August 2027) Hours Full time - 37.5 hours per week Job ref 263-SS26-062-AB

Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site St Nicholas Hospital Town Newcastle upon Tyne Salary £25,760 - £27,476 per annum Salary period Yearly Closing 15/10/2026 23:59

Administration Officer

Band 3

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

Would you like to be part of a team that works well together and are always there to help each other?

If you answered yes, we would love to hear from you - come and join our team.

Applications are invited from suitably qualified and experienced candidates for an Administration Officer to work in the Staffing Solutions Team, St Nicholas Hospital, Newcastle.

The Staffing Solutions Service offers one of the most flexible ways to work within the NHS. We recruit high quality temporary staff to our Banks to work across a variety of services in a wide range of specialities across the Trust to meet staffing shortfalls due to sickness, annual leave, maternity leave or short-term vacancies. The Staffing Solutions team is responsible for maintaining a responsive service to wards and community teams, supporting the facilitation of bank and agency usage. We also ensure that Bank and Agency workers are fully compliant with Trust regulations and requirements, including DBS, Mandatory Training, Professional Registration and Eligibility to Work in the UK.

The ideal candidate should:

• have experience of working with Microsoft packages and electronic record systems
• have excellent customer care and communication skills
• have a good working knowledge of office procedures

Main duties of the job

• Answering phone calls and emails from Trust colleagues, Bank workers and Agency providers
• Monitoring and maintaining worker compliances in line with Trust regulations and requirements
• Using Allocate to manage Bank and Agency worker shift bookings
• Processing Agency worker compliance checklists
• Supporting with new starter processes for Bank workers
• Ordering uniforms for workers

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

This post is full-time 37.5 hours per week and is office based.

The Staffing Solutions Team are open as follows:

Mon – Fri 8am – 6pm

Bank Holidays 8am – 1pm

Hours in the team will be worked on a rota basis.

Please find attached job description for full details.

We welcome your application.

Person specification

Education and Qualification

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including Word, Outlook and Excel
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Minute taking skills
• Good organisational and planning skills
• Shorthand skills

Role/Team specific requirements

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

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