Administration Officer

Northumberland, Tyne and Wear NHS Foundation Trust; Wigton; On-site; GBP 23,000 - 26,000; Full time

Job summary

CNTW invites applications for a full-time Administrative Officer (Band 3) to support our expanding clinical team across North Cumbria, with base sites including Beacon Unit, Wigton, Penrith, Brookside Centre and Carleton Clinic Carlisle.

The role requires secretarial experience, strong typing and ICT skills, good communication, and a flexible, self-directed approach to work. Training and development opportunities are included.

Qualifications

• Word-processing at Level 3 or equivalent.
• Audio typing qualification or demonstrable experience.
• General education to O‑Level/GCSE or equivalent, with additional customer care qualification preferred.

Responsibilities

• Secretarial duties within a team.
• Evidence-based customer/patient focused communication.
• Attending MDT meetings with minute taking, updating RiO and action plans.
• Maintain confidentiality at all times and uphold data protection.
• Be flexible to cover other areas during fluctuating workloads.

Skills

Secretarial experience

Excellent communication

Minute taking

Organisation and planning

Mobility/flexibility

Education

Word-processing Level 3

Audio Typing qualification

O-Level/GCSE or equivalent

NVQ Level 3 in Customer Care

Tools

RiO system

Microsoft Office

E-mail & Office applications

Job description

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We're always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

An opportunity has arisen for a full-time (37.5 hours per week) permanent Band 3 administrator to join our developing team in North Cumbria as a Administrative Officer.

This is a county-wide service and therefore the base is flexible which will be discussed at interview (Beacon Unit, Penrith, Brookside Centre, Wigton or Carleton Clinic Carlisle).

We are seeking someone who has an interest in supporting our expanding clinical team, the post holder will need to have experience of working in a similar environment and previous secretarial experience is essential due to the demands of the role.

This post could provide an ideal development opportunity for an existing Band 2 or 3 looking to develop further administrative skills working autonomously within an exciting and developing service. The post will provide training and development opportunities.

Full support will be provided by an experienced Pathway Coordinator/Administration Manager as well as the service leads.

Main duties of the job

The post holder should have:

• Secretarial experience working within a team.
• Experience in a customer / patient focussed environment.
• Excellent communication and interpersonal skills.
• A good understanding of the RiO system (not essential as full-training will be delivered).
• Good verbal and written communication skills.
• Minute taking skills as attending MDT meetings, updating RiO and action plans is an essential task.
• Ability to be a self-directed, motivated and be able to contribute positively within a team.
• Well organised and structured.
• The post holder will be expected to demonstrate flexibility in the role.
• Desirable: A current driving licence and access to a car - Travel will be necessary for this role around other North Cumbria sites so the post holder must be able to meet the mobility requirements of the role.

The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

A high level of organisation and excellent communication skills, both written and verbal, along with extensive experience of the Microsoft suite and typing skills are required.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

Please find attached job description for full details.

Date advertised - 8th October 2026

Closing date - 22nd October 2026

Please note remote working opportunities cannot be considered for this role.

This vacancy may close early if a sufficient number of applications are received.

Person specification

Education and Qualifications

Essential criteria

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience for live typing meeting notes
• General level of Education to O-Level/GCSE at Grade C or above

Desirable criteria

• NVQ Level 3 in Customer Care

Knowledge and Experience

Essential criteria

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Skills and Competencies

Essential criteria

• Excellent communication and interpersonal skills, both verbal and written
• Live typing minutes/note-taking skills
• Good organisational and planning skills
• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
• Discrete in handling confidential and sensitive information

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

Employer certification / accreditation badges