Administration Officer

Northumberland, Tyne and Wear NHS Foundation Trust; Workington; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Training and development

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) invites applications for Administration Officer roles. Vacancies include full-time 37.5 hours per week and part-time 30 hours and 22.5 hours, based at Lillyhall, Workington and Carleton Clinic, Carlisle.

The post supports multi-disciplinary clinical teams with a focus on customer service and accurate admin tasks. The role requires Microsoft Office proficiency, excellent typing, and experience in a busy environment.

Qualifications

• 12 months' recent administrative/secretarial experience
• Experience in a customer/patient focused environment (face to face and telephone)
• General administrative duties with fast, accurate typing/keyboard skills
• Diary management and minute taking experience
• Ability to be self-directed, motivated and work within a team
• Flexibility to handle changing tasks at short notice
• Confidential handling of information and strong communication skills

Responsibilities

• Provide administrative support to multi-disciplinary clinical teams
• Demonstrate fast, accurate typing and formatting letters/reports
• Manage diaries and take minutes at meetings
• Deliver excellent customer service to service users face to face and by phone
• Undertake a variety of admin duties as assigned by the Pathway Co-ordinator/Team Lead/Administration Manager
• Ensure mobility between sites within North and West Cumbria as required

Skills

Customer service

Typing

Diary management

Minute taking

Administrative experience

Confidentiality

Education

Word-processing (OCR/RSA Level 3)

Audio Typing qualification

GCSE/O-Level or equivalent

Tools

RiO

Microsoft Word

Microsoft Outlook

Excel

Job description

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We're always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

Applications are invited from suitably qualified and experienced admin candidates to join our busy administration team. We currently have vacancies for a full time 37.5 hrs per week Band 3 Administration Officer, a part-time 30 hrs per week Administration Officer and a part time 22.5 hrs per week. 1 Based in Lillyhall, Workington & 2 at the Carleton Clinic, Carlisle.

This is a busy service and the successful post holder will be a member of the administration team supporting multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service. A good knowledge of Microsoft packages and excellent typing skills are essential for this role.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Pathway Co-ordinator/Team Lead/Administration Manager.

Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria may be necessary.

Main duties of the job

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: (see job description for further information):

• Experience working in a customer / patient focused environment (face to face and telephone)
• Administrative/Secretarial experience
• General administrative duties
• Fast, accurate typing/keyboard skills
• Typing and formatting letters and reports
• Minute taking experience
• Diary Management
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Ability to change tasks at short notice
• Reliable and punctual
• The post holder will be expected to demonstrate flexibility in the role
• The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please find attached job description for full details.

Advertising date : 4th September 2026

Closing date : 18th September 2026

Person specification

Education and Qualification

Essential criteria

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Desirable criteria

• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential criteria

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including Word, Outlook and Excel
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable criteria

• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

Essential criteria

• Excellent communication and interpersonal skills, both verbal and written
• Note-taking skills
• Good organisational and planning skills

Desirable criteria

• Shorthand skills

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

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