Administration Assistant

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust; Newcastle upon Tyne; Presencial; GBP 21 000 - 24 000; Tempo integral

Resumo da oferta

CNTW NHS Foundation Trust in Newcastle upon Tyne is seeking an Administration Assistant to join the Newcastle West Community Treatment Team. The role is full-time (37.5 hours per week) and involves providing a comprehensive, high-quality administrative service to a multi-disciplinary clinical team.

You will handle reception and telephone duties, process referrals, update patient records, manage post, and support colleagues with data entry and use of MS Office.

Qualificações

• Proven administration experience in a customer/patient focused environment.
• Excellent communication and interpersonal skills.
• Fast, accurate typing and keyboard skills.
• Good understanding of inputting data to a database system.
• Good working knowledge of all Microsoft packages (Word/Excel/Office).
• Good verbal and written communication skills.
• Able to be self-directed, motivated and contribute positively within a team.
• Well organised and structured.

Responsabilidades

• Answer busy telephone line, reception duties, processing referrals.
• Deal with day to day queries.
• Update patient information system.
• Sort incoming and outgoing post.
• Complete work from a shared inbox/work tray and other administrative tasks, all under the direction of the Administration Team Lead/Administration Manager/Clinical Manager
• Provide a comprehensive, high quality administrative service to clinical staff on a continuous basis

Conhecimentos

Customer focus

Excellent communication

Typing fast

Data entry

Microsoft Office

Verbal and written communication

Self-directed

Team player

Well organised

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Role Overview

Full-time (37.5 hours per week) Administration Assistant vacancy within the Newcastle West Community Treatment Team. This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.

Key Responsibilities

• Answer busy telephone line, reception duties, processing referrals
• Deal with day to day queries
• Update patient information system
• Sort incoming and outgoing post
• Complete work from a shared inbox/work tray and other administrative tasks, all under the direction of the Administration Team Lead/Administration Manager/Clinical Manager
• Provide a comprehensive, high quality administrative service to clinical staff on a continuous basis

The post holder must have proven administration experience and will be involved in working as a member of the admin team to support clinical staff and provide a comprehensive, high quality administrative service at all times.

Required Skills and Experience

• Experience in a customer / patient focused environment
• Excellent communication and interpersonal skills
• Fast, accurate typing/keyboard skills,
• A good understanding of inputting data to a database system
• A good working knowledge of all Microsoft packages (Word/Excel/Office packages)
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured

Additional Expectations

The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service, to deal with possible exposure to highly distressing or highly emotional circumstances, and to participate in all relevant training courses appropriate to the role.

Qualifications

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted.

Recruitment Timeline

Advertising date : 16th October2026 Closing date : 30th October 2026