Administration Assistant

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Ashington; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is hiring an Administration Assistant (Band 2) in Ashington for 30 hours per week, Monday to Friday.

The role supports the Older Adults Community Treatment Team with confidential admin tasks, diary management, MS Office work and reception duties while offering development through the Trust’s leadership and OD programmes.

Qualifications

• Standard education up to Level 1 English and Maths.
• NVQ 2 in Customer Service desirable.
• NVQ Level 2 in Business Administration required.
• Working towards Level 2 English and Maths.

Responsibilities

• Taking telephone calls and receiving visitors to the service.
• Typing reports and letters.
• Working out of a shared inbox.
• Taking notes to meetings on occasions.
• Updating patient information systems (training will be given).
• Maintaining diaries.
• Arranging meetings if requested.
• Ordering supplies (training will be given).
• Reception duties.
• Supporting the clinical team and admin colleagues under the direction of the Admin Team Lead.
• Other duties as required.

Skills

Data entry

Attention to detail

Communication

Customer care

Office procedures

Organisational skills

NHS knowledge

Education

Level 1 English and Maths

NVQ 2 in Customer Service

NVQ Level 2 in Business Administration

English & Maths Level 2 planned

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Main area Administration Grade Band 2 Contract Permanent: Travel may at times be required to other Trust sites Hours Part time - 30 hours per week (Monday - Friday) Job ref 263-CCG26-366-HD-A

Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site Ashmore House Town Ashington Salary £25,272 pro rata per annum Salary period Yearly Closing 23/10/2026 23:59

Administration Assistant

Band 2

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We're always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

30 hours per week, Monday to Friday. Working pattern will be agreed with the successful candidate to meet the needs of the service.

An exciting opportunity has arisen to join our administration team within the Older Adults Community Treatment Team based at Ashmore House in Ashington. The main duties include supporting clinical and medical colleagues on a daily basis administratively and more importantly assisting service users, families and carers with requests within the remit of the role.

This is a rewarding role within a supportive team environment and opportunities for personal development throughout your career in the Trust will be explored during your appraisal if requested and supported.

The post holder will be working alongside others within the administration team and with clinical colleagues, providing confidential and efficientadministrative support with allocated duties. A good knowledge of Microsoft packages and typing qualifications are essential for this role.

Duties include:

• Taking telephone calls and receiving visitors to the service
• Typing reports and letters
• Working out of a shared inbox
• Taking notes to meetings on occasions
• Updating patient information systems (training will be given)
• Maintaining diaries
• Arranging meetings if requested
• Ordering supplies (training will be given)
• Reception duties
• Supporting the clinical team and admin colleagues under the direction of the Admin Team Lead
• Other duties as required.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

Please find attached job description for full details.

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person specification

Education and Qualifications

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ 2 in Customer Service
• NVQ Level 2 in Business Administration.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.
• Knowledge of working in an NHS environment.
• Ability to maintain and update patient information database(s).

Experience

• Ability to uphold confidentiality at all times.
• Ability to uphold confidentiality at all times.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please be aware this vacancy may close earlier than the stated closing date, should an appropriate number of applications be received.

Name Catherine Gibson Job title Administration Team Lead Email address [e-mail] Telephone number 01670 844730 Additional information

For informal discussion or visit please contact Catherine Gibson, Admin Team Lead on 01670 844730