Administration Assistant

Northumberland, Tyne and Wear NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 21,000 - 24,000; Full time

Job summary

Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is recruiting an Administration Assistant to join the Newcastle West Community Treatment Team. You will provide comprehensive administrative support, handle reception duties, manage referrals, and maintain patient information systems in a busy clinical environment.

The role offers an opportunity to contribute to high-quality patient care, develop your Microsoft Office skills, and work within a supportive team committed to service

Qualifications

• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
• Good general level of education up to Level 1 standard in English Language and Maths.

Responsibilities

• Answering busy telephone line and reception duties.
• Processing referrals and dealing with day-to-day queries.
• Updating patient information system and sorting incoming/outgoing post.
• Completing work from a shared inbox/work tray and other administration tasks.
• Work under the direction of the Administration Team Lead/Manager/Clinical Manager.

Skills

Typing

Customer service

Communication skills

Data input

Microsoft Office

Organisation

Education

Typing/word processing qualification

Level 1 English/Maths

Tools

Outlook

Excel

Word

PowerPoint

Job description

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme.

• lease cars
• childcare schemes
• staff discounts
• season tickets for travel
• a cycle to work scheme

All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We're always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full-time (37.5 hours per week) Administration Assistant vacancy within the Newcastle West Community Treatment Team.

This is a very busy services and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must have proven administration experience including facilitating excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of duties including answering busy telephone line, reception duties, processing referrals, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead/Administration Manager/Clinical Manager.

Main duties of the job

Candidates must be able to demonstrate proven admin experience within the last 12 months in the following skills that are required for this post:

• Experience in a customer / patient focused environment
• Excellent communication and interpersonal skills
• Fast, accurate typing/keyboard skills,
• A good understanding of inputting data to a database system
• A good working knowledge of all Microsoft packages (Word/Excel/Office packages)
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
• The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

The post holder must have proven administration experience and will be involved in working as a member of the admin team to support clinical staff and provide a comprehensive, high quality administrative service at all times. You will undertake a variety of duties including answering busy telephone line, reception duties, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead.

Please find attached job description for full details.

Advertising date : 16th October 2026

Closing date : 30th October 2026

We welcome your application.

Person specification

Education and Qualification

Essential criteria

• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
• Good general level of education up to Level 1 standard in English Language and Maths.

Desirable criteria

• NVQ Level 2 in Customer Care (or equivalent)
• NVQ Level 2 in Business Administration.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

Essential criteria

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Perform repetitive tasks whilst maintaining attention to detail
• Ability to maintain and update Patient Information Database(s)
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative

Desirable criteria

• Knowledge of working in an NHS environment
• ty to maintain and update patient information database(s).

Experience

Essential criteria

• Ability to uphold confidentiality at all times.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
• Able to prioritise and plan own workload

Desirable criteria

• Experience of working in an NHS/healthcare setting
• Experience using stock
• Experience of working with paper-based and electronic filing systems
• Experience of processing NHS/health care documentation.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

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