Flexible Hours Service & Maintenance Advisor

Confidential; Walsall; In loco; GBP 14.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Uncapped bonus

Descrizione del lavoro

Confidential is seeking a customer service focused professional for an office-based role at our Bescot Headquarters. You will handle calls from existing and prospective customers, discuss a range of service options, and book appointments. The position runs 40 hours per week, Monday to Friday with one in-three Saturdays, 9am-5:30pm on Saturdays.

The role is based in Walsall. Working in a busy service team, you will use multiple systems, maintain accuracy, and deliver excellent customer service

Competenze

• Experience in delivering standout customer service under pressure.
• Ability to build trust quickly and communicate with confidence and clarity.
• Strong problem-solving skills and sound judgement under pressure.
• Confidence using multiple systems and handling information accurately.
• A proactive mindset - takes ownership and sees things through.

Mansioni

• Handle calls from existing and prospective customers.
• Discuss RAC's range of service, maintenance and repair options with customers.
• Book and schedule appointments once services are agreed.

Conoscenze

Customer service

Communication

Problem solving

Proactive mindset

Descrizione del lavoro

Confidential is seeking a customer service focused professional for an office-based role at our Bescot Headquarters. You will handle calls from existing and prospective customers, discuss a range of service options, and book appointments. The position runs 40 hours per week, Monday to Friday with one in-three Saturdays, 9am-5:30pm on Saturdays.

The role is based in Walsall. Working in a busy service team, you will use multiple systems, maintain accuracy, and deliver excellent customer service