Customer Admin Specialist (Flexible Hours)

VTA Recruitment Ltd; Stake Hill; On-site; GBP 17,000 - 19,000; Full time

Job summary

VTA Recruitment Ltd is seeking an Administrator to join a busy service and repairs business in Middleton, M24. The successful candidate will be a key point of contact for customers, providing a professional and friendly service while supporting the team with day-to-day administration.

Working hours are 08:00-17:00, Monday to Friday, with flexibility where possible. The role offers a straightforward entry into a customer-focused environment with opportunities to develop administrative skills.

Qualifications

• Previous administration experience.
• Confident using Microsoft Excel.
• Experience with CRM systems.
• Friendly and professional telephone manner.
• Good communication and organisational skills.
• Strong attention to detail.

Responsibilities

• Answering incoming service calls.
• Taking accurate customer and service details.
• Directing calls to the relevant department.
• Logging calls and maintaining accurate records.
• Completing service paperwork.
• Using CRM systems to update and maintain customer and service information.
• Using Excel for data entry, record keeping and general administrative tasks.
• Providing general administrative support.
• Ensuring company processes are followed.

Skills

Customer service

CRM software

Excellent communication

Organisational skills

Tools

CRM systems

Microsoft Excel

Job description

VTA Recruitment Ltd is seeking an Administrator to join a busy service and repairs business in Middleton, M24. The successful candidate will be a key point of contact for customers, providing a professional and friendly service while supporting the team with day-to-day administration.

Working hours are 08:00-17:00, Monday to Friday, with flexibility where possible. The role offers a straightforward entry into a customer-focused environment with opportunities to develop administrative skills.