Customer Service Advisor – Proactive, Fast-Paced Support

The AA; Oldbury; Remote; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Quarterly bonus up to £1,000

23 days annual leave

Free breakdown membership

Employee discount scheme

Discounts on AA products

Employee Assistance Programme

Pension with employer contributions

Job summary

Automobile Association Developments Ltd. in Oldbury is seeking a Customer Service Advisor to join our indoor team, handling calls, emails and web chat, and arranging appointments for Mobile Mechanics services.

You will work 40 hours over five days (Mon-Sat 8am-8pm) in an office-based role, focusing on delivering a positive customer experience and proactive problem solving. The role offers a starting salary of £26,750 with a discretionary quarterly bonus and benefits.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills; manage calls, inboxes, and appointments effectively.
• Collaborative approach with dispatchers and colleagues across the service.
• Ability to work effectively in a fast-paced operational environment.
• Proactive approach to problem solving and changing priorities.
• Customer-focused approach to maintaining a consistently high level of service.

Responsibilities

• Respond to customer calls and queries, providing clear and helpful support that contributes to a positive customer experience.
• Manage customer email inboxes effectively so queries and requests are handled in a timely and organised way.
• Create and manage customer appointments, helping keep the Mobile Mechanics service organised and running smoothly.
• Work closely with dispatchers to manage customer arrival expectations and keep customers informed.
• Use a proactive approach to resolve day-to-day operational issues and help maintain effective service delivery.
• Contribute to the continued growth and development of Mobile Mechanics by supporting a reliable experience for customers.

Job description

Automobile Association Developments Ltd. in Oldbury is seeking a Customer Service Advisor to join our indoor team, handling calls, emails and web chat, and arranging appointments for Mobile Mechanics services.

You will work 40 hours over five days (Mon-Sat 8am-8pm) in an office-based role, focusing on delivering a positive customer experience and proactive problem solving. The role offers a starting salary of £26,750 with a discretionary quarterly bonus and benefits.