Client Care & Onboarding Advisor — Flexible Hours

Confidential; Watford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 22 days

Healthcare provision

Life cover 4x annual salary

Company pension

Free on-site parking

Job summary

Confidential is seeking a Customer Service Advisor in Watford to deliver excellent service across the full customer journey, from onboarding to invoicing and day-to-day communications. You’ll work with internal teams and external clients to ensure projects run smoothly and professionally.

The role requires strong communication, organisation and IT skills, with a proactive, team‑oriented approach and a commitment to delivering high-quality customer outcomes in a busy environment.

Qualifications

• Previous experience in a customer service role
• Experience working in a fast-paced environment
• Excellent written and verbal communication skills
• A professional and confident telephone manner
• Strong customer service and interpersonal skills
• Excellent organisational and prioritisation skills

Responsibilities

• Support onboarding new clients and ongoing delivery of excellent customer service
• Manage incoming client communications via email and telephone promptly
• Be first point of contact for client queries and resolve issues where possible
• Escalate and coordinate queries with internal teams
• Input and maintain accurate customer information in internal systems
• Coordinate delivery of receipts, reports and invoices; keep wider team updated

Skills

Customer service experience

Written and verbal communication

Telephone manner

Organisational skills

Attention to detail

Data entry

Teamwork

Flexibility/adaptability

Tools

MS Office 365

Excel

Word

Job description

Confidential is seeking a Customer Service Advisor in Watford to deliver excellent service across the full customer journey, from onboarding to invoicing and day-to-day communications. You’ll work with internal teams and external clients to ensure projects run smoothly and professionally.

The role requires strong communication, organisation and IT skills, with a proactive, team‑oriented approach and a commitment to delivering high-quality customer outcomes in a busy environment.