Automotive Service Advisor – Weekdays, No Weekends

Confidential; Woking; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Full training and development

Friendly and professional working环境

Established and growing business

Job summary

Confidential in Woking is seeking an experienced Service Advisor to act as the key link between customers and the workshop. You will book vehicles in, authorise repairs and keep customers informed throughout the process.

The role involves welcoming customers, discussing repairs, preparing estimates and liaising with technicians. Strong communication, organisation and problem-solving skills are essential to succeed in this busy automotive environment.

Qualifications

• Customer-focused with excellent communication skills.
• Organised and able to prioritise effectively.
• Confident working in a busy environment.
• Professional, reliable and approachable.
• Comfortable using computer systems.
• A good problem solver with strong attention to detail.
• Able to work well as part of a close-knit team.

Responsibilities

• Welcoming and advising customers.
• Booking vehicles into the workshop.
• Discussing repairs and preparing estimates.
• Obtaining customer authorisation.
• Liaising with technicians and monitoring vehicle progress.
• Ordering parts and managing workshop workflow.
• Updating customers throughout the repair.
• Preparing invoices and processing payments.
• Managing loan vehicles and workshop bookings.
• Maintaining accurate customer records.

Skills

Customer service

Communication skills

Organised

Team player

Problem solving

Job description

Confidential in Woking is seeking an experienced Service Advisor to act as the key link between customers and the workshop. You will book vehicles in, authorise repairs and keep customers informed throughout the process.

The role involves welcoming customers, discussing repairs, preparing estimates and liaising with technicians. Strong communication, organisation and problem-solving skills are essential to succeed in this busy automotive environment.