Flexible-Hours Customer Experience Advisor (Banking)

Banco Santander SA; Poole; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8% of salary)

25 days holiday + bank holidays (26+)

Pension contributions

Staff product access

Job summary

Santander UK is seeking a Customer Experience Adviser based at Poole Branch on a Lifestyle 260 contract, offering flexible, rota-based support across branches to meet customer needs. This role emphasizes listening, problem solving and delivering exceptional service in a multi-skilled environment.

You’ll be the friendly face and voice for customers, handling in-branch and phone interactions, building relationships, and developing knowledge of Santander services while contributing to a risk-aware,

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Flexibility

Teamwork

Problem solving

Job description

Santander UK is seeking a Customer Experience Adviser based at Poole Branch on a Lifestyle 260 contract, offering flexible, rota-based support across branches to meet customer needs. This role emphasizes listening, problem solving and delivering exceptional service in a multi-skilled environment.

You’ll be the friendly face and voice for customers, handling in-branch and phone interactions, building relationships, and developing knowledge of Santander services while contributing to a risk-aware,