Flexible 260h Retail Banking Customer Experience Advisor

Santander; Bedford; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Starting salary £25,000 with £500 flex

Discretionary 8% bonus

25 days holiday + bank holidays

Voluntary healthcare benefits

Pension contributions

Staff product discounts

Job summary

Santander Bedford Branch is recruiting a Customer Experience Advisor to join our friendly local team. You’ll handle in-branch and phone queries, build relationships with customers, and help them with everyday transactions while delivering outstanding service.

This Lifestyle 260 contract asks for flexibility across hours, supporting customers when they need us most. You’ll work alongside colleagues who value collaboration, learning, and a proactive approach to problem solving in a fast-paced

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Santander Bedford Branch is recruiting a Customer Experience Advisor to join our friendly local team. You’ll handle in-branch and phone queries, build relationships with customers, and help them with everyday transactions while delivering outstanding service.

This Lifestyle 260 contract asks for flexibility across hours, supporting customers when they need us most. You’ll work alongside colleagues who value collaboration, learning, and a proactive approach to problem solving in a fast-paced