Flexible Car Parks Ambassador & Customer Experience

Woking Borough Council; Old Woking; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexi time

LGPS membership

Health & leisure discount

Training opportunities

Job summary

Woking Borough Council is seeking a Car Parks Ambassador to support daily operation of its car parks and parking systems. You will be a key contact for customers, working in the control room and across sites to keep facilities safe, welcoming and functional.

The role combines customer service, monitoring and practical problem-solving. Full training is provided, and you will work to a rota, interacting with residents, visitors and partners to uphold reliable parking services and revenue

Qualifications

• Strong verbal communication in English is essential.
• Ability to work to a rota and handle public-facing duties.
• Experience in customer-facing or security/operational roles is desirable.

Responsibilities

• Respond to customer enquiries via intercom, telephone, email and in person.
• Monitor parking equipment and systems from the control room; respond to alarms and faults.
• Support maintenance and replenishment of parking equipment; escalate issues as needed.
• Undertake regular patrols of car parks to identify defects and safety concerns.
• Assist with traffic management, lift supervision and security of car parks.
• Monitor CCTV and escalate incidents per procedures.
• Support data collection and performance monitoring within Parking Services.
• Collaborate with colleagues, emergency services, contractors and partners to maintain service standards.

Skills

Customer service

Operations monitoring

Public liaison

Job description

Woking Borough Council is seeking a Car Parks Ambassador to support daily operation of its car parks and parking systems. You will be a key contact for customers, working in the control room and across sites to keep facilities safe, welcoming and functional.

The role combines customer service, monitoring and practical problem-solving. Full training is provided, and you will work to a rota, interacting with residents, visitors and partners to uphold reliable parking services and revenue