Flexible Part-Time Car Park Operations & Customer Concierge

Savills Company; Nottingham; Hybrid; GBP 17,000 - 19,000; Part time

Job summary

Savills Company is recruiting a part-time Customer Services Representative for the Victoria Centre car park in Nottingham. You will deliver exceptional service, assist customers, and help maintain a safe, clean environment while handling parking-related queries and ticket administration.

The role requires excellent communication, reliability, and the ability to work flexibly across 24 hours per week, Monday to Sunday. Prior experience with car park systems is a plus, and on-site work is expected.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication.
• Ability to work independently and take initiative in a fast-paced environment.
• Proven problem-solving skills and the ability to remain calm under pressure.
• Reliable, flexible, and a supportive team player with attention to detail.
• Basic IT literacy and the ability to maintain accurate records.

Responsibilities

• Deliver exceptional customer service at all times, creating a positive experience for customers, retailers, and visitors.
• Communicate professionally, courteously, and effectively with members of the public, retailers, contractors, and colleagues.
• Provide accurate information, assistance, and directions to customers, demonstrating a strong knowledge of Victoria Centre's facilities and services.
• Work collaboratively with colleagues and other departments to ensure the smooth and efficient operation of the car parks.
• Monitor the condition of car park facilities and equipment, reporting faults and defects in accordance with site procedures.
• Assist with the sale and administration of parking tickets, permits, and related services.
• Carry out cleaning, basic maintenance, and inspection duties to ensure the car park remains safe, clean, and well-presented.
• Maintain accurate records, logs, and reports in line with company and site requirements.
• Support site security initiatives and work with relevant departments to help reduce crime and anti-social behaviour within the car parks.
• Respond appropriately to incidents, emergencies, and customer concerns, following established procedures and escalating where necessary.
• Identify opportunities to improve operational processes, systems, and the overall customer experience.
• Gather and share customer feedback to support continuous improvement initiatives.

Skills

Customer Service

Communication

Independent Work

Problem Solving

Attention to Detail

IT Literacy

Health & Safety

Job description

Savills Company is recruiting a part-time Customer Services Representative for the Victoria Centre car park in Nottingham. You will deliver exceptional service, assist customers, and help maintain a safe, clean environment while handling parking-related queries and ticket administration.

The role requires excellent communication, reliability, and the ability to work flexibly across 24 hours per week, Monday to Sunday. Prior experience with car park systems is a plus, and on-site work is expected.