Car Parks Ambassador

Woking Borough Council; Old Woking; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexi time

LGPS membership

Health & leisure discount

Training opportunities

Job summary

Woking Borough Council is seeking a Car Parks Ambassador to support daily operation of its car parks and parking systems. You will be a key contact for customers, working in the control room and across sites to keep facilities safe, welcoming and functional.

The role combines customer service, monitoring and practical problem-solving. Full training is provided, and you will work to a rota, interacting with residents, visitors and partners to uphold reliable parking services and revenue

Qualifications

• Strong verbal communication in English is essential.
• Ability to work to a rota and handle public-facing duties.
• Experience in customer-facing or security/operational roles is desirable.

Responsibilities

• Respond to customer enquiries via intercom, telephone, email and in person.
• Monitor parking equipment and systems from the control room; respond to alarms and faults.
• Support maintenance and replenishment of parking equipment; escalate issues as needed.
• Undertake regular patrols of car parks to identify defects and safety concerns.
• Assist with traffic management, lift supervision and security of car parks.
• Monitor CCTV and escalate incidents per procedures.
• Support data collection and performance monitoring within Parking Services.
• Collaborate with colleagues, emergency services, contractors and partners to maintain service standards.

Skills

Customer service

Operations monitoring

Public liaison

Job description

The role of Car Parks Ambassador will support the day-to-day operation of the Council's car parks and parking systems. Acting as a key point of contact for customers, you will work within our control room environment and across our car parks, helping to ensure facilities remain safe, welcoming and operational. Full details can be found in the job profile, but key responsibilities include:

• Responding to customer enquiries and helping them through intercom, telephone, email and occasional face-to-face contact.
• Monitoring parking equipment and systems from the control room and responding to alarms, incidents and faults.
• Supporting the maintenance and replenishment of parking equipment and identifying issues requiring escalation.
• Undertaking regular inspections and patrols of Council car parks to identify defects, safety concerns and customer service improvements.
• Assisting with traffic management, lift supervision and the security of Council-operated car parks.
• Monitoring CCTV systems in accordance with relevant procedures and escalating incidents appropriately.
• Supporting administrative tasks, data collection and performance monitoring within the Parking Services team.
• Working collaboratively with colleagues, emergency services, contractors and partner organisations to maintain excellent service standards. The Parking Services team plays a vital role in supporting residents, visitors and businesses across the borough whilst generating an important income stream for the Council. We are looking for a motivated and customer-focused individual who can help us deliver a first-class parking service and provide a positive experience for all users of our car parks., This is a varied and rewarding role that combines customer service, operational monitoring and practical problem-solving. We are looking for someone who enjoys working with people, takes pride in delivering high-quality public services and can remain calm and professional when dealing with challenging situations. Full training and support will be provided.

The Council offers in return a generous flexi time scheme, membership of the Local Government Pension Scheme, discounted health and leisure membership, excellent training opportunities and a range of additional employee benefits. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. The successful candidate will be required to work to a rota system and will need to obtain Surrey and Sussex Police vetting clearance as part of the role.

Local Government Reorganisation (LGR) Statement Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027. Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change. While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.

UK Visa Sponsorship We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.