Car Park Attendant

TIMES24 UK; Manchester; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Full training provided

Résumé du poste

Times 24 UK is seeking a Car Park Attendant to deliver outstanding customer service and support smooth operations at the parking facility in Manchester. You will assist customers, monitor equipment, and help manage traffic, ensuring safety and high standards.

We provide full training; prior parking experience is not essential. The role focuses on reliable service, attention to detail, and a proactive, team-oriented approach.

Qualifications

• Excellent communication and customer service skills.
• Strong multitasking abilities in a busy environment.
• Effective complaint resolution with professionalism.
• Punctual with good time management.
• Full training provided; parking experience not essential.

Responsabilités

• Deliver outstanding customer service at the car park.
• Monitor ANPR systems, intercoms, and equipment; perform minor maintenance.
• Ensure smooth traffic flow and space utilization.
• Enforce parking regulations and safe practices.
• Handle payments and resolve customer complaints.
• Conduct Health & Safety checks across the parking area.
• Patrol premises for cleanliness and efficiency.
• Assist with vehicle movement and safe parking.
• Report incidents or safety concerns promptly.
• Stay updated with operational changes and training.

Connaissances

Customer service

Multitasking

Complaint resolution

Punctuality

Training provided

Description du poste

Car Park Attendant - Join Our Team!

At Times 24 UK, we believe that exceptional customer service is the key to a great parking experience. As a Car Park Attendant, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for.

Key Responsibilities:

• Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly.

• Monitor Parking Equipment: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.

• Ensure Traffic Flow: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process.

• Enforce Parking Regulations: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.).

• Handle Payments & Complaints: Process payments accurately and resolve any customer complaints with professionalism and care.

• Health & Safety Checks: Perform regular checks to maintain high standards of safety and security across the parking area.

• Patrol the Premises: Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience.

• Drive & Park Safely: Assist with vehicle movement, always ensuring safety and smooth service.

• Report & Maintain: Report any incidents, equipment issues, or safety concerns promptly, following company protocols.

• Stay Updated: Assist with training and stay current with any operational changes to ensure continuous improvement.

Who You Are:

• Friendly & Confident: You are approachable, enjoy engaging with customers, and thrive in a team environment.

• Self-Motivated: You work well independently, are proactive, and can handle tasks without constant supervision.

• Problem-Solver: Quick on your feet, you’re able to resolve issues efficiently and ensure a positive customer experience.

• Adaptable & Flexible: In a fast-paced environment, you’re able to adjust and learn on the go, keeping up with evolving operational needs.

• Detail-Oriented: You’ll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met.

Skills & Experience:

• Excellent communication and customer service skills.

• Strong multitasking abilities – able to handle multiple duties and stay organized.

• Effective complaint resolution skills, ensuring customer satisfaction.

• Punctual with good time management.

• Previous customer service or parking experience is a plus, but not essential – full training will be provided.

Additional Requirements:

• Knowledge of health and safety protocols.

• A proactive, solution-focused mindset with the ability to work both independently and as part of a team.h Manchester Flightpath.