Customer Experience Advisor — Flexible, Branch-Based Role

Banco Santander SA; Thurso; Remote; GBP 25,000 - 32,000; Part time

Benefits offered by this job

Flexible benefits allowance

Pension contributions

Holiday entitlement

Healthcare discounts

Job summary

Santander UK is seeking a Customer Experience Advisor for the Thurso Branch on a Lifestyle 260 contract. The role requires delivering high-quality customer service in-branch or via phone, with flexible hours across a 8am–6pm, Monday–Saturday schedule and a pro-rata salary.

You will help customers with transactions, use technology, and protect against fraud. Join a multi-skilled team that values customer focus, problem solving, and cross-channel collaboration.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• Openness to a broad range of activities even if outside of standard expectations.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor for the Thurso Branch on a Lifestyle 260 contract. The role requires delivering high-quality customer service in-branch or via phone, with flexible hours across a 8am–6pm, Monday–Saturday schedule and a pro-rata salary.

You will help customers with transactions, use technology, and protect against fraud. Join a multi-skilled team that values customer focus, problem solving, and cross-channel collaboration.