Flexible Administrator / Crisis Worker

Mountain Healthcare Ltd; York and North Yorkshire; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dedicated individual for a role at their Sexual Assault Referral Centre. You will be the first point of contact for service users, assisting with administration and support processes, and ensuring high standards of care. Responsibilities include coordinating with various stakeholders, maintaining forensic standards, and advocating for patients throughout their experience. The role offers an important opportunity to contribute to existing healthcare services.

Responsibilities

• Act as the 1st point of contact for service users.
• Assist with administration and support processes for service users and their families.
• Support the SARC Manager in day-to-day operations.
• Maintain high standards of DNA anticontamination.
• Liaise with other agencies regarding service user management.
• Prepare and advocate for patients at the SARC.
• Collaborate with stakeholders such as Police and Social Services.
• Be an integral part of the SARC team.

Job description

Responsibilities

• 1st point of contact for service users.
• Administration and support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• Support the SARC Manager with day to day running of the centre.
• Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
• Assisting patients and liaising with other agencies regarding the management of the service user pathway.
• Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
• Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.
• Be a key player within the SARC team and wider company network.

About the Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.