Flexible Administrator/Crisis Worker - Bedfordshire - 36 Hours

Mountain Healthcare Ltd; Shefford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Flexible Administrator/Crisis Worker to support victims of sexual assault. This role is vital for providing compassionate care and advocacy at a Sexual Assault Referral Centre (SARC). Responsibilities include administration, liaising with agencies, and maintaining high standards of support. Applicants must have experience in supportive environments and hold a UK driving license. This position offers a compassionate, flexible working environment focused on victim support.

Qualifications

• Experience in a supportive or customer-focused environment.
• Knowledge of Safeguarding Children and Adults.
• UK driving license and access to a vehicle required.

Responsibilities

• Act as the first point of contact for service users.
• Assist in the administration and support processes.
• Liaise with external agencies regarding service user pathways.

Skills

Customer focus

Safeguarding knowledge

Confidentiality understanding

Advocacy

Project development

Education

Experience working with complex needs

Experience in the Health & Justice care sector

Job description

Flexible Administrator/Crisis Worker - Bedfordshire - 36 Hours

Location: The Emerald Centre, Ampthill, Bedfordshire.

Salary: £27,921 pro rata based on 42 hours per week.

This vacancy is for 36 hours per week. £12.75 per hour.

Rota Patterns for full time roles will be: Flexible seven day rota, 12hrs - 9am to 9pm.

Main duties of the job

Key Responsibilities will include:

• 1st point of contact for service users.
• Administration and support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• Support the SARC Manager with day to day running of the centre.
• ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
• Assisting patients and liaising with other agencies regarding the management of the service user pathway.
• Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
• Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.
• Be a key player within the SARC team and wider company network.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Job responsibilities

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Flexible Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

Person Specification

Qualifications

• Experience working in a supportive or customer focused environment.
• Knowledge and understanding of Safeguarding Children and Adults
• Knowledge and understanding of Confidentiality
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required
• Experience of working with individuals who may have complex needs
• Experience of working with individuals who have experienced sexual assault/ violence
• Experience of creating and utilizing resources and use of distraction techniques
• Project development and outreach
• Training and presentation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.