Flexi - Bank Support Worker

Salutem Care and Education; Gateshead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A children’s care provider in Gateshead is seeking a Flexibank Support Worker to join a dedicated team. In this role, you will provide nurturing support to young people, helping them with daily routines and emotional needs. Ideal candidates will be empathetic, organized team players who are passionate about assisting young people in overcoming challenges and achieving their potential. The organization offers extensive training and support.

Benefits

Emotional Support: 24/7 Employee Assistance

Free Online GP access

Flexible pay with Wagestream

Online workouts and gym discounts

Qualifications

• Must be emotionally resilient and have a calm, thoughtful approach.
• Ability to provide individualised support for young people with various needs.
• Willingness to undergo training in safeguarding and trauma-informed care.

Responsibilities

• Provide consistent, nurturing care for young people.
• Support young people with daily routines, including education and hobbies.
• Encourage independence and life skills.

Skills

Caring and empathetic

Great communication

Organised and reliable

Team player

Passionate about helping young people

Education

Level 3 Diploma in Residential Childcare (England) (willing to work towards)

Job description

About The Company

East Farm is a rural four‑bed children’s home providing high‑quality care and support for young people in a calm, therapeutic environment.

We pride ourselves on our trauma‑informed, family‑feel approach, where every young person is given the time, patience, and understanding they need to grow, heal, and achieve their goals.

Our belief is simple — every young person is capable of positive change. Through relationships built on trust, empathy, and consistency, we empower each child to manage risks, build confidence, and make positive choices for their future.

At East Farm, every member of our team plays a vital role in helping our young people develop emotional stability, resilience, and a sense of belonging.

About The Role

As a Flexibank Support Worker, you’ll be part of a passionate and supportive team that goes above and beyond to make a difference in young people’s lives.

No two days are the same — one day might involve helping with daily routines and school preparation, while another could mean supporting a child through a difficult moment or enjoying outdoor activities in our countryside surroundings.

You’ll be there to provide consistent, nurturing care, creating a safe and positive space for our young people to thrive.

What You’ll Do

• Complete a full and thorough induction and ongoing training, including safeguarding and trauma‑informed care.
• Work in line with East Farm’s policies and procedures, ensuring the safety and wellbeing of everyone in the home.
• Provide individualised support for young people with a range of emotional, social, and learning needs.
• Support young people with daily routines and activities, including education, hobbies, and family contact.
• Encourage independence, life skills, and personal achievement.
• Create a safe, homely, and stimulating environment where young people feel valued and understood.
• Build strong, positive relationships through consistent communication, empathy, and respect.
• Work collaboratively with colleagues, families, social workers, and professionals to ensure cohesive care.
• Keep accurate, detailed records and contribute to handovers, team meetings, and key work sessions.
• Undertake sleep‑in shifts and remain flexible to meet the needs of the home.
• Be proactive in identifying and reporting risks or safeguarding concerns.
• Maintain high standards of tidiness and presentation within the home.

About You

• Caring, empathetic, and emotionally resilient
• A great communicator with a calm, thoughtful approach
• Organised and reliable
• A team player who’s willing to learn and grow
• Passionate about helping young people overcome challenges and achieve their potential
• Able (or willing) to work towards the Level 3 Diploma in Residential Childcare (England)

Our Core Values

• ➡️ Supportive: Helping everyone reach their full potential.
• ➡️ Ambitious: Striving for the best outcomes.
• ➡️ Loyal: Prioritising our staff and the people we support.
• ➡️ Unique: Innovating without compromising quality.
• ➡️ Transparent: Fostering openness and mutual respect.
• ➡️ Engaging: Partnering with everyone involved.
• ➡️ Meaningful: Offering fulfilling opportunities.

Why Choose Us?

• ✅ Emotional Support: 24 / 7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
• ✅ Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
• ✅ Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
• ✅ Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

Still not convinced? We have been recognised as a Top Employer 2025 in the United Kingdom. We have been named as a Top 50 Inspiring Workplace UK & Ireland. We are a Disability‑confident committed company. We have a high percentage of Good or Outstanding homes and all our children’s homes are rated Good or Outstanding.

Salutem Care and Education is dedicated to protecting and promoting the well‑being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre‑employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.