Fleet Service Advisor

Octane Recruitment Limited; South Normanton; In loco; GBP 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Enrolment into Pension Scheme

Healthcare Scheme

Cycle to work scheme

Recruitment Incentive Awards

Increased holiday with service

Free onsite Parking

Descrizione del lavoro

Octane Recruitment Limited is recruiting for a Fleet Service Advisor (Contact Centre) in Alfreton. The role focuses on delivering excellent customer service, handling enquiries by phone and email, and coordinating with suppliers to arrange bookings or workshop attendance.

The position offers rotating 4 days on/4 days off shifts, with a starting salary of £25,692 and benefits such as a pension, healthcare, cycle-to-work scheme, and paid holiday progression.

Competenze

• Experience in customer service within a contact centre or retail/sales.
• Strong communication skills via phone, email, and in-person interactions.
• Ability to build rapport and understand customer needs.
• Proactive and collaborative mindset with colleagues to meet targets.

Mansioni

• Provide excellent standards of customer service.
• Build rapport and understand customer needs.
• Listen actively to identify customer requirements.
• Handle internet, email and phone enquiries.
• Make and answer calls professionally while following policies.
• Work as part of a team to achieve department goals.
• Log and respond to all incoming email enquiries; keep logs updated.
• Maintain reports and call logs.

Conoscenze

Customer service experience

Excellent communication skills

Great listening skills

Teamwork

Attention to detail

Strumenti

Excel

Descrizione del lavoro

Vacancy –Fleet Service Advisor ( Contact Centre)

Location - Alfreton

Salary - £25,692 plus great career progression, you only work for half of the year!

Working hours – 4 days on 4 days off, Rotating Shifts 5:30-4:30/ 1pm till midnight

Do you want to work for only half the year! Working for as well-established FleetManagement company, one who prides itself on staff retention, progression, and training? My client is looking for someone to hit the ground running with being aFleetService advisor for such a big company inAlfreton.

Company benefits:

• Enrolment into Pension Scheme
• Healthcare Scheme
• Cycle to work scheme
• Recruitment Incentive Awards
• Increased holiday with service
• Free onsite Parking

Fleet Service Advisor ( Contact Centre)Key Responsibilities:

• To personally provide excellent standards of customer service
• Understand and demonstrate tremendous customer care and rapport building
• Display good listening skills to identify customer needs
• Deal with all internet, email and phone enquiries
• Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
• Work as part of a team to achieve personal and department objectives
• Manage, respond and log all incoming email enquiries on appropriate systems
• Keep and update reports and call logs

Fleet Service Advisor ( Contact Centre) Requirements:

• Customer service experience – within a contact centre or retail / sales
• Customers first contact
• Dealing with emergency breakdowns and general defects/compliance events
• Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
• Ability to prioritise and identify services required for warranty, damage.
• Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
• Understanding compliance importance
• Excellent communication skills – via phone and email
• Ability to adapt and work well with people
• Well-spoken and uses professional and polite mannerisms
• Good listening skills
• Dedication – longevity and / or progression within the company
• Good IT skills and understanding of Microsoft packages particularly Excel

Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.