Fleet Service Advisor: 4-on/4-off Contact Centre

Octane Recruitment Limited; Hilcote; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme

Healthcare Scheme

Cycle to work scheme

Recruitment Incentive Awards

Increased holiday with service

Free onsite Parking

Job summary

Octane Recruitment Limited currently seeks a Fleet Service Advisor for Alfreton. The role focuses on delivering high‑quality customer service across internet, email and phone channels, and coordinating with suppliers for service bookings.

You’ll work rotating shifts (4 days on, 4 days off) and benefit from pension, healthcare, cycle-to-work and enhanced holiday entitlements. Rapid onboarding and ongoing training are highlighted in the advert.

Qualifications

• Experience in a contact centre or retail/sales.
• Excellent phone and email communication.
• Ability to prioritise and manage multiple requests.
• Good IT skills with Microsoft Excel.
• Customer-focused with high attention to detail.

Responsibilities

• Provide excellent customer service via multiple channels.
• Build rapport and understand customer needs.
• Handle internet, email and phone enquiries.
• Log and respond to all enquiries; maintain reports and logs.
• Collaborate with team to meet department goals.

Skills

Customer service

Communication

Listening skills

Teamwork

IT skills

Tools

Excel

Job description

Octane Recruitment Limited currently seeks a Fleet Service Advisor for Alfreton. The role focuses on delivering high‑quality customer service across internet, email and phone channels, and coordinating with suppliers for service bookings.

You’ll work rotating shifts (4 days on, 4 days off) and benefit from pension, healthcare, cycle-to-work and enhanced holiday entitlements. Rapid onboarding and ongoing training are highlighted in the advert.