Fleet Customer Service Advisors

Clearline Recruitment Ltd; Brighton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Full-time and part-time opportunities

Friendly team environment

Varied responsibilities

Opportunities for development

Job summary

Clearline Recruitment Ltd has two Fleet Customer Services Advisors roles in Brighton. One is full-time and one is part-time, offering varied customer service tasks within an automotive services environment.

You will manage enquiries by phone and email, handle complaints professionally, renew contracts, maintain records, and liaise with internal teams and external partners. Strong communication and CRM familiarity are essential.

Qualifications

• Previous customer service experience is essential.
• Strong complaints handling and resolution experience.
• Excellent written and verbal communication skills.
• Confident handling of challenging customer conversations.
• Strong organisational skills and attention to detail.
• Ability to prioritise workloads in a busy environment.
• Previous automotive, fleet or maintenance experience would be advantageous.
• Experience using CRM or customer management systems desirable.

Responsibilities

• Manage customer enquiries via telephone and email.
• Handle customer complaints professionally and efficiently; respond to maintenance/service queries.
• Manage customer renewals, contract extensions and cancellations.
• Maintain accurate customer records and update internal systems.
• Prioritise urgent enquiries and escalate complex issues.
• Liaise with internal departments, suppliers and external partners.
• Provide general administrative support to the wider team.
• Identify opportunities to improve customer satisfaction and processes.

Skills

Customer service

Complaints handling

Communication

Prioritisation

CRM experience

Tools

CRM systems

Job description

Role: Fleet Customer Services Advisors

Location: Brighton

Hours: Full-time or Part-time available

Positions: 2, one full-time and one part-time

Pay: £27,000 per annum, pro rata for part-time

An excellent opportunity has arisen for two Fleet Customer Services Advisors to join one of our longstanding clients, an established and growing automotive services business.

We have one full-time and one part-time position available, offering an excellent opportunity for experienced customer service professionals who enjoy problem-solving, managing customer relationships and delivering a high standard of service.

Benefits:

• Competitive salary of £27,000 per annum
• Full-time and part-time opportunities available
• Friendly and supportive team environment
• Varied customer service and administrative responsibilities
• Opportunity to develop within an established business

The Requirements:

• Previous customer service experience is essential
• Strong complaints handling and resolution experience
• Excellent written and verbal communication skills
• Confident handling challenging customer conversations
• Strong organisational skills and attention to detail
• Ability to prioritise workloads in a busy environment
• Previous automotive, fleet or maintenance experience would be advantageous
• Experience using CRM or customer management systems desirable
• Professional, reliable and proactive approach

The Role:

• Manage customer enquiries via telephone and email
• Handle customer complaints professionally and efficientlyRespond to maintenance policy and service-related queries
• Manage customer renewals, contract extensions and cancellations
• Maintain accurate customer records and update internal systems
• Prioritise urgent enquiries and escalat complex issues
• Liaise with internal departments, suppliers and external partners
• Provide general administrative support to the wider team
• Identify opportunities to improve customer satisfaction and processes