Fleet Service Advisor

Octane Recruitment Ltd; Bolsover; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Cycle to work scheme

Recruitment Incentive Awards

Increased holiday with service

Free onsite Parking

Job summary

Octane Recruitment Ltd is recruiting a Fleet Service Advisor for a well-established Fleet Management company in Alfreton. The role offers a salary of £25,692 and a rotating 4 days on / 4 days off shift pattern, with on-site duties and local reporting.

You will handle customer inquiries, coordinate with suppliers, and maintain detailed service logs. The position emphasizes strong customer service, professional communication by phone and email, and proficient IT skills (Excel).

Qualifications

• Customer service experience – within a contact centre or retail / sales
• Excellent communication skills – via phone and email
• Good IT skills and understanding of Microsoft Excel
• Deal with all internet, email and phone enquiries

Responsibilities

• Deal with all internet, email and phone enquiries
• Liaise with various suppliers to attend on site or arrange booking into workshop
• Chase updates and keep accurate records of calls and notes
• Manage cases from start to finish

Skills

Excellent communication skills

Customer service experience

Microsoft Excel

IT skills

Job description

Salary - £25,692 plus great career progression, you only work for half of the year!

Working hours – 4 days on 4 days off, Rotating Shifts 5:30-4:30/ 1pm till midnight

Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training?

My client is looking for someone to hit the ground running with being a Fleet Service advisor for such a big company in Alfreton. If this is an interest of yours

Company benefits:

• Cycle to work scheme
• Recruitment Incentive Awards
• Increased holiday with service
• Free onsite Parking
• To personally provide excellent standards of customer service
• Understand and demonstrate tremendous customer care and rapport building
• Display good listening skills to identify customer needs
• Deal with all internet, email and phone enquiries
• Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
• Work as part of a team to achieve personal and department objectives
• Manage, respond and log all incoming email enquiries on appropriate systems
• Keep and update reports and call logs
• Customer service experience – within a contact centre or retail / sales
• Customers first contact
• Dealing with emergency breakdowns and general defects/compliance events
• Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
• Ability to prioritise and identify services required for warranty, damage.
• Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
• Understanding compliance importance
• Excellent communication skills – via phone and email
• Ability to adapt and work well with people
• Well-spoken and uses professional and polite mannerisms
• Dedication – longevity and / or progression within the company
• Good IT skills and understanding of Microsoft packages particularly Excel

Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.