Fleet Customer Service Advisors

Confidential; Brighton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Full-time and part-time opportunities

Friendly and supportive team

Varied customer service and admin work

Career development

Job summary

Confidential, an automotive services business, is hiring two Fleet Customer Services Advisors for Brighton. One full-time and one part-time role, offering a customer-focused environment where you will handle enquiries, manage relationships and deliver high-quality service.

You should have proven customer service experience; strong complaint handling and excellent communication. CRM experience is desirable, with opportunities to develop within the company and contribute to process improvements.

Qualifications

• Previous customer service experience is essential.
• Strong complaints handling and resolution experience.
• Excellent written and verbal communication skills.
• Confident handling of challenging customer conversations.
• Strong organisational skills and attention to detail.
• Ability to prioritise workloads in a busy environment.
• Experience in automotive, fleet or maintenance is advantageous.
• Experience using CRM or customer management systems desirable.

Responsibilities

• Manage customer enquiries via telephone and email.
• Handle customer complaints professionally and efficiently.
• Respond to maintenance policy and service-related queries.
• Manage customer renewals, contract extensions and cancellations.
• Maintain accurate customer records and update internal systems.
• Prioritise urgent enquiries and escalate complex issues.
• Liaise with internal departments, suppliers and external partners.
• Provide general administrative support to the wider team.
• Identify opportunities to improve customer satisfaction and processes.

Skills

Customer service

Complaints handling

Communication

Prioritization

Tools

CRM software

Job description

Role: Fleet Customer Services Advisors
Location: Brighton
Hours: Full-time or Part-time available
Positions: 2, one full-time and one part-time
Pay: 27,000 per annum, pro rata for part-time

An excellent opportunity has arisen for two Fleet Customer Services Advisors to join one of our longstanding clients, an established and growing automotive services business.

We have one full-time and one part-time position available, offering an excellent opportunity for experienced customer service professionals who enjoy problem-solving, managing customer relationships and delivering a high standard of service.

Benefits

• Competitive salary of 27,000 per annum
• Full-time and part-time opportunities available
• Friendly and supportive team environment
• Varied customer service and administrative responsibilities
• Opportunity to develop within an established business

The Requirements

• Previous customer service experience is essential
• Strong complaints handling and resolution experience
• Excellent written and verbal communication skills
• Confident handling challenging customer conversations
• Strong organisational skills and attention to detail
• Ability to prioritise workloads in a busy environment
• Previous automotive, fleet or maintenance experience would be advantageous
• Experience using CRM or customer management systems desirable
• Professional, reliable and proactive approach

The Role

• Manage customer enquiries via telephone and email
• Handle customer complaints professionally and efficiently
• Respond to maintenance policy and service-related queries
• Manage customer renewals, contract extensions and cancellations
• Maintain accurate customer records and update internal systems
• Prioritise urgent enquiries and escalate complex issues
• Liaise with internal departments, suppliers and external partners
• Provide general administrative support to the wider team
• Identify opportunities to improve customer satisfaction and processes