Fleet Service Advisor

Octane Recruitment Limited; Hilcote; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme

Healthcare Scheme

Cycle to work scheme

Recruitment Incentive Awards

Increased holiday with service

Free onsite Parking

Job summary

Octane Recruitment Limited currently seeks a Fleet Service Advisor for Alfreton. The role focuses on delivering high‑quality customer service across internet, email and phone channels, and coordinating with suppliers for service bookings.

You’ll work rotating shifts (4 days on, 4 days off) and benefit from pension, healthcare, cycle-to-work and enhanced holiday entitlements. Rapid onboarding and ongoing training are highlighted in the advert.

Qualifications

• Experience in a contact centre or retail/sales.
• Excellent phone and email communication.
• Ability to prioritise and manage multiple requests.
• Good IT skills with Microsoft Excel.
• Customer-focused with high attention to detail.

Responsibilities

• Provide excellent customer service via multiple channels.
• Build rapport and understand customer needs.
• Handle internet, email and phone enquiries.
• Log and respond to all enquiries; maintain reports and logs.
• Collaborate with team to meet department goals.

Skills

Customer service

Communication

Listening skills

Teamwork

IT skills

Tools

Excel

Job description

Vacancy -Fleet Service Advisor ( Contact Centre)

Location -Alfreton

Salary -£25,692 plus great career progression, you only work for half of the year!

Working hours -4 days on 4 days off, Rotating Shifts 5:30-4:30/ 1pm till midnight

Do you want to work for only half the year! Working for as well-established FleetManagement company, one who prides itself on staff retention, progression, and training?

My client is looking for someone to hit the ground running with being aFleetService advisor for such a big company inAlfreton. If this is an interest of yours

Company benefits:

• Enrolment into Pension Scheme
• Healthcare Scheme
• Cycle to work scheme
• Recruitment Incentive Awards
• Increased holiday with service
• Free onsite Parking

Fleet Service Advisor ( Contact Centre)Key Responsibilities:

• To personally provide excellent standards of customer service
• Understand and demonstrate tremendous customer care and rapport building
• Display good listening skills to identify customer needs
• Deal with all internet, email and phone enquiries
• Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
• Work as part of a team to achieve personal and department objectives
• Manage, respond and log all incoming email enquiries on appropriate systems
• Keep and update reports and call logs

Fleet Service Advisor ( Contact Centre) Requirements:

• Customer service experience - within a contact centre or retail / sales
• Customers first contact
• Dealing with emergency breakdowns and general defects/compliance events
• Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
• Ability to prioritise and identify services required for warranty, damage.
• Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
• Understanding compliance importance
• Excellent communication skills - via phone and email
• Ability to adapt and work well with people
• Well-spoken and uses professional and polite mannerisms
• Good listening skills
• Dedication - longevity and / or progression within the company
• Good IT skills and understanding of Microsoft packages particularly Excel

Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.