Fleet Service Advisor – 4 on/4 off, Career Growth

Octane Recruitment Limited; South Normanton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Enrolment into Pension Scheme

Healthcare Scheme

Cycle to work scheme

Recruitment Incentive Awards

Increased holiday with service

Free onsite Parking

Job summary

Octane Recruitment Limited is recruiting for a Fleet Service Advisor (Contact Centre) in Alfreton. The role focuses on delivering excellent customer service, handling enquiries by phone and email, and coordinating with suppliers to arrange bookings or workshop attendance.

The position offers rotating 4 days on/4 days off shifts, with a starting salary of £25,692 and benefits such as a pension, healthcare, cycle-to-work scheme, and paid holiday progression.

Qualifications

• Experience in customer service within a contact centre or retail/sales.
• Strong communication skills via phone, email, and in-person interactions.
• Ability to build rapport and understand customer needs.
• Proactive and collaborative mindset with colleagues to meet targets.

Responsibilities

• Provide excellent standards of customer service.
• Build rapport and understand customer needs.
• Listen actively to identify customer requirements.
• Handle internet, email and phone enquiries.
• Make and answer calls professionally while following policies.
• Work as part of a team to achieve department goals.
• Log and respond to all incoming email enquiries; keep logs updated.
• Maintain reports and call logs.

Skills

Customer service experience

Excellent communication skills

Great listening skills

Teamwork

Attention to detail

Tools

Excel

Job description

Octane Recruitment Limited is recruiting for a Fleet Service Advisor (Contact Centre) in Alfreton. The role focuses on delivering excellent customer service, handling enquiries by phone and email, and coordinating with suppliers to arrange bookings or workshop attendance.

The position offers rotating 4 days on/4 days off shifts, with a starting salary of £25,692 and benefits such as a pension, healthcare, cycle-to-work scheme, and paid holiday progression.