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Octane Recruitment Ltd; South Normanton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Cycle to work scheme

Recruitment incentive awards

Increased holiday with service

Free onsite parking

Job summary

Octane Recruitment Ltd is seeking a Fleet Service Advisor in Alfreton to deliver exceptional customer service across internet, email, and phone channels. The role involves coordinating with suppliers for on-site attendance or workshop bookings and maintaining accurate case records.

Expect a 4-days-on, 4-days-off rotating shift pattern with progression opportunities and a strong focus on customer care and compliance. Salary offers progression potential within the Fleet management sector.

Qualifications

• Customer service experience within a contact centre or retail/sales environment.
• Excellent communication skills via phone and email.
• Good IT skills and familiarity with Microsoft Excel and Office tools.

Responsibilities

• Deal with all internet, email and phone enquiries in a timely and professional manner.
• Liaise with suppliers to attend on-site visits or book workshops, managing cases from start to finish.
• Chase updates and keep accurate records of all calls and notes, updating reports and logs as required.

Skills

Customer service

Communication

IT literacy

Tools

Excel

Microsoft Office

Job description

Salary - £25,692 plus great career progression, you only work for half of the year!

Working hours – 4 days on 4 days off, Rotating Shifts 5:30-4:30/ 1pm till midnight

Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training?

My client is looking for someone to hit the ground running with being a Fleet Service advisor for such a big company in Alfreton.

Company benefits:

• - Cycle to work scheme
• - Recruitment Incentive Awards
• - Increased holiday with service
• - Free onsite Parking
• - To personally provide excellent standards of customer service
• - Understand and demonstrate tremendous customer care and rapport building
• - Display good listening skills to identify customer needs
• - Deal with all internet, email and phone enquiries
• - Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
• - Work as part of a team to achieve personal and department objectives
• - Manage, respond and log all incoming email enquiries on appropriate systems
• - Keep and update reports and call logs
• - Customer service experience – within a contact centre or retail / sales
• - Customers first contact
• - Dealing with emergency breakdowns and general defects/compliance events
• - Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
• - Ability to prioritise and identify services required for warranty, damage.
• - Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
• - Understanding compliance importance
• - Excellent communication skills – via phone and email
• - Ability to adapt and work well with people
• - Well-spoken and uses professional and polite mannerisms
• - Dedication – longevity and / or progression within the company
• - Good IT skills and understanding of Microsoft packages particularly Excel

Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.