Fleet Delivery & Returns Coordinator

Europcar Mobility Group; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

6 weeks holiday

Maternity leave

Pension and life insurance

Car hire discount

EE mobile discount

Hotel discounts

Cycle to work

Eye tests

Legal support (BUPA)

Career progression

Job summary

Europcar Mobility Group is seeking a Fleet Coordinator to manage the delivery and collection of vehicles, ensuring excellent customer experience. You will work with frontline delivery teams, central fleet staff and local branches, possibly delivering to customers and delivering a high-quality handover.

The role emphasizes a professional demeanor, accurate administration and efficient scheduling to support operations and customer satisfaction across Europcar's network.

Qualifications

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Ability to work as part of a small team.
• Communicate clearly, verbally and in writing.
• A positive attitude and professional appearance.
• Enthusiastic, can respond positively to objections.
• Manages time effectively and completes tasks required.
• Ability to prioritise and remain organised when working under pressure.Attention to detail.
• Ability to work to procedures and follow instruction.
• Flexibility to working hours in line with business needs.

Responsibilities

• Provide a high quality rental administration service to meet station needs.
• Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles
• Handle telephone enquiries in a polite and professional manner.
• Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.
• Responsibility, vehicles, premises and customer safety.

Skills

Driving licence

Teamwork

Clear communication

Professional appearance

Objection handling

Time management

Attention to detail

Procedural compliance

Flexibility

Job description

Europcar Mobility Group is seeking a Fleet Coordinator to manage the delivery and collection of vehicles, ensuring excellent customer experience. You will work with frontline delivery teams, central fleet staff and local branches, possibly delivering to customers and delivering a high-quality handover.

The role emphasizes a professional demeanor, accurate administration and efficient scheduling to support operations and customer satisfaction across Europcar's network.