Fleet Control Specialist — Keep Vehicles Moving

U-Drive Vehicle Hire; United Kingdom; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

30 days annual leave (inclusive ofBank

Employee discount on U-Drive rental

Employee Assistance Programme

Company sponsored training and dev

Access to Employee Discount Programme

Free eye test and £75 towards glasses

Smart tech

Competitive pension

Buy more annual leave

Job summary

U-Drive Vehicle Hire is recruiting a Fleet Controller to join the Fleet Control team in Poole. You will manage SMR, VOR and breakdown cases from first contact to resolution, coordinating with in-house workshops and external suppliers.

The role is office-based with a 40-hour week, Monday to Friday, and rotating shifts between 7:00am and 6:00pm. You will be a problem-solver and strong communicator, handling calls and emails to keep customers informed and ensure on-time servicing to minimise

Qualifications

• Experience in fleet, rental, breakdown, workshop, or service desk operations.
• Experience in busy telephone-based or contact centre environments.
• Ability to prioritise and meet deadlines or SLAs under pressure.
• GCSE English (or equivalent) and accurate keyboard skills.
• Eligible to work in the United Kingdom.

Responsibilities

• Take ownership of SMR activity across the fleet, arranging servicing and repairs with in-house and third-party suppliers.
• Manage VOR vehicles and breakdowns, prioritising urgent cases against SLAs and driving down downtime.
• Make and receive a high volume of calls and emails with customers, garages and suppliers, and chase jobs to completion.
• Review repairs/incidents to identify recharge opportunities and ensure they are raised.
• Keep customers and colleagues updated with clear, timely information on vehicle status.

Skills

Fleet management

Telephone support

Prioritisation under pressure

UK work eligibility

Rotating shifts

Tools

Microsoft Office

Fleet management system

Job description

U-Drive Vehicle Hire is recruiting a Fleet Controller to join the Fleet Control team in Poole. You will manage SMR, VOR and breakdown cases from first contact to resolution, coordinating with in-house workshops and external suppliers.

The role is office-based with a 40-hour week, Monday to Friday, and rotating shifts between 7:00am and 6:00pm. You will be a problem-solver and strong communicator, handling calls and emails to keep customers informed and ensure on-time servicing to minimise