Fleet Controller - Vehicle Delivery & Handover Lead

Europcar Group; Croydon; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

6 weeks holiday

Maternity leave

Pension and life insurance

Car hire discounts

EE mobile discounts

Hotel discounts

Cycle2Work

Eye tests

BUPA legal support

Job summary

Europcar Mobility Group is seeking a Fleet Controller to coordinate vehicle delivery and collection, ensuring a smooth customer experience. You will work with delivery teams, central fleet, and local branches, potentially meeting customers for handovers.

Key duties include managing rental documentation, reporting damages, and ensuring safety of vehicles and premises. A clean driving licence with 4+ years of driving experience is required, along with strong team and communication skills.

Qualifications

• A full, valid clean driving licence is required.
• Minimum of 4 years driving experience.
• Clear verbal and written communication are essential.

Responsibilities

• Provide a high quality rental administration service to meet station needs.
• Assist the accurate completion of all rental documents and plan delivery/collection of vehicles.
• Handle telephone enquiries in a polite and professional manner.
• Accurately complete all rental administration and vehicle documentation, including reporting damages.
• Maintain responsibility for vehicles, premises and customer safety.

Skills

Clean driving licence

Teamwork

Communication skills

Professional appearance

Time management

Organised under pressure

Job description

Europcar Mobility Group is seeking a Fleet Controller to coordinate vehicle delivery and collection, ensuring a smooth customer experience. You will work with delivery teams, central fleet, and local branches, potentially meeting customers for handovers.

Key duties include managing rental documentation, reporting damages, and ensuring safety of vehicles and premises. A clean driving licence with 4+ years of driving experience is required, along with strong team and communication skills.