Downtime Controller — Fleet Maintenance (Hybrid)

Novuna; England; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

Hybrid working

25 days holiday

Job summary

Novuna Vehicle Solutions is seeking an experienced Downtime Controller to keep fleets moving. In a busy, fast-paced role you’ll manage vehicle downtime, chase updates, and communicate progress to customers and garages.

Attendance at the Trowbridge office is 50% during training, with hybrid working and a comprehensive benefits package including a bonus scheme and wellbeing services.

If you’re proactive, highly organised and comfortable juggling multiple priorities, this is a strong fit.

Qualifications

• Communication skills to interact with customers, garages and stakeholders.
• Strong organisational abilities to manage multiple downtimes and updates.
• Proactive approach to chase progress and resolve delays.

Responsibilities

• Handle incoming calls and inquiries about vehicle downtime.
• Progress and resolve service events/complaints with vendors.
• Action assigned jobs and chase progress with garages.

Skills

Communication

Organisation

Proactive

Job description

Novuna Vehicle Solutions is seeking an experienced Downtime Controller to keep fleets moving. In a busy, fast-paced role you’ll manage vehicle downtime, chase updates, and communicate progress to customers and garages.

Attendance at the Trowbridge office is 50% during training, with hybrid working and a comprehensive benefits package including a bonus scheme and wellbeing services.

If you’re proactive, highly organised and comfortable juggling multiple priorities, this is a strong fit.