Fleet Claims Handler

Somerset Bridge; Newcastle upon Tyne; Hybrid; GBP 25,000 - 33,000; Full time

Job summary

A claims handling services provider in Newcastle upon Tyne is seeking a Fleet Claims Handler. The role involves managing claims for commercial vehicles, ensuring excellent customer service, and handling a portfolio of claims from initiation to settlement. Candidates should possess strong communication and negotiation skills, as well as proficiency in Microsoft Office. Benefits include hybrid working, generous leave, and a range of employee perks.

Benefits

Hybrid working model

25 days annual leave

Discretionary annual bonus

Pension scheme

Healthcare Cash Plan

Cycle to Work Scheme

Employee Referral Scheme

Qualifications

• Ability to multitask and use multiple systems effectively.
• Strong written and verbal communication skills.
• Proficiency in technology.

Responsibilities

• Provide excellent service to customers via phone and email.
• Guide customers through the claims process.
• Manage a personal portfolio of claims.

Skills

Customer service

Negotiation skills

Attention to detail

Communication skills

Organizational skills

Education

CII qualification

Tools

Microsoft Office

Job description

Fleet Claims Handler

Application Deadline: 13 October 2025

Department: [SBL] Fleet

Employment Type: Permanent - Full Time

Location: Newcastle

Compensation: £25,750 - £32,960 / year

Description

Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!

What you’ll be doing

Our customer will have a fleet policy which is a type of insurance designed to cover commercial vehicles such as HGV’s delivery vehicles, taxis or companies with multiple commercial vehicles.

You’ll have your own portfolio of claims to handle through to settlement. These claims will involve situations where our customer is claiming for the damage caused to their vehicle, damage to another driver’s property and/or someone has been injured. If our customer is claiming for the damage caused to their vehicle then you’ll be arranging for it to be repaired or a settlement if its beyond economical repair. You’ll be investigating and deciding who was responsible for the incident and if applicable liaising with the other driver’s representative to settle their claim.

Training

Excellent training is provided. Your corporate induction will be completed in the first 8 days followed by a 10-week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools in your career. You’ll have the opportunity to move to hybrid working once competent in the role.

What you'll be responsible for:

• Providing excellent service to our customers on the telephone and in writing
• Guiding the customer and/or broker through the claims process
• Keeping the customer and/or broker updated
• Handling your own portfolio of claims
• Identifying indemnity concerns
• Identifying potential fraud and referring to the relevant department
• Investigating and decided who is responsible for the incident
• Settling the other driver’s claim effectively which may include personal injury and credit hire
• Supporting colleagues by providing assistance and sharing knowledge
• Achieving strategic objectives through departmental KPI’s

What you'll need:

• You’ll need a passion for delivering an excellent customer service experience and finding the best outcome for our customers and brokers.
• To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively.
• Strong written and verbal communication skills along with effective listening and empathy
• Strong attention to detail
• Strong negotiation skills
• Organised with ability to prioritise your workload.
• To be able to make decisions based on the information presented
• To be a team player

And if you have this, even better

• Previous experience in handling motor claims specifically third-party damage, personal injury and/or credit hire including litigation
• Previous experience of commercial or fleet insurance, ideally within a claims environment
• Previous experience with personal injury claims
• CII qualification

We understand that you might not meet every single requirement, but if you believe you fulfil most of the criteria, we encourage you to apply and explore the opportunity to grow your career with us.

Our Benefits

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• Electric vehicle – salary sacrifice scheme
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day