Fleet Administration Assistant

Sg Fleet Australia Pty Ltd; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A financial services company specializing in fleet management seeks a Fleet Administration Assistant in Birmingham. The ideal candidate will provide operational support, customer service, and process management. In this hybrid role, you'll engage with clients and staff to ensure smooth operations while enjoying perks like wellness days and a supportive team environment.

Benefits

Hybrid work from home, work from office

Wellness days

Ongoing training and development

Parental leave benefits

Gym and Education subsidies

Long Service Leave

Qualifications

• Previous experience in a customer service role and/or negotiating with suppliers.
• Strong organizational and prioritization skills.
• High level of proficiency in software packages.

Responsibilities

• Respond to customer and internal calls and enquiries regarding fleet services.
• Process renewals, manage documentation and maintain KPIs.
• Support the fleet services team and ensure deadlines are met.

Skills

Customer service

Organizational skills

Communication

Tools

Microsoft Excel

Word processing software

Job description

Social network you want to login/join with:

Fleet Administration Assistant, Birmingham

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Client:

Sg Fleet Australia Pty Ltd

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

66c31cbbc436

Job Views:

6

Posted:

19.08.2025

Expiry Date:

03.10.2025

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Job Description:

• Supportive team environment

AS A FLEET ADMINISTRATION ASSISTANT YOU WILL..

Be responsible for the supply of operational support and customer service relating to MOT renewals, RFL and taxation renewal, Infringement processing and management, license checking and driver mandate management, V5 documentation, recall management, cherished plate management, and motor insurance database compliance. The incumbent also provides daily support to the wider team, sharing their knowledge of the processes and procedures and assisting with a structured approach to problem solving and process improvement.

YOUR DAYS WILL INVOLVE..

• Thoroughly and efficiently respond to customer and internal calls and enquiries, supply and cancel fuel cards and toll tags, renew registrations and process infringements, in strict accordance with SG Fleet processes, whilst maintaining KPIs and ensuring all deadlines are met
• Professionally respond and take ownership of client and internal enquiries regarding all fleet services related matters and provide support to the fleet services team as required
• Work effectively with the team to ensure the department’s accountabilities are met including support of the vision and goals of the company
• Provide superior service aligned with the client’s needs and the organisation’s business objectives
• Maintain courteous and productive relationships within the team and cross-functionally with other teams and share knowledge with others on-the-job as required
• Follow the Customer Complaint Management Process

A LITTLE BIT ABOUT YOU

• Previous experience in a customer service role and/or negotiating with suppliers
• Strong organisational and prioritisation skills - someone who meets specified deadlines and reports regularly on progress
• Someone who can resolve problems through to complete resolution for customers in a timely, effective manner
• High level of proficiency in software packages with advanced level of spread sheeting and word processing skills
• Effective communicator both verbally and in writing, demonstrating good listening, probing skills

WHO WE ARE..

We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. With 3 major brands, a total portfolio under management of $2.5 Billion and over 1100 employees, we work at the forefront of the fleet management and leasing industry. We believe that our people are the most important contributor to our continued success and are instrumental in making us a great place to work.

OUR CULTURE..

When adding a new member to the SG Fleet Group family, we look for people who embody our values, allowing us to provide an unparalleled customer experience. You will have the opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognised for their efforts, whilst being a part of an amazing team.

SOME OF OUR PERKS INCLUDE..

• We are a fun, friendly team where you're not just a number
• Hybrid work from home, work from office
• 2 “Wellness” days per annum (yes, in addition to your annual leave!)
• We will give you ongoing training and development within your role
• Additional parental leave benefits for both primary and secondary carers
• Gym and Education subsidies
• Long Service Leave and additional Sick Leave benefits

WHAT'S NEXT..

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.

We are a proud equal opportunity employer, and welcome everyone to our team. Resumes may be sent and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.