Casual Front Office Agent

The Celtic Collection; Newport; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Celtic Collection welcomes guests with warmth and professionalism, ensuring a smooth check-in and check-out process. You will handle individual and group arrivals efficiently using hotel systems and stay knowledgeable about The Celtic Collection to assist guests with queries and recommendations.

We offer a welcoming, inclusive environment that values learning, growth, and the contribution of ideas, with recognition for outstanding guest experiences.

Qualifications

• Calm and professional presence on arrival and departure.
• Passion for delivering outstanding guest service and memorable experiences.
• Strong multitasking ability while maintaining composure in a fast-paced reception area.
• Thrives in a guest-focused environment with a proactive approach.

Responsibilities

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Handle individual and group arrivals efficiently using hotel systems.
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations.
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience.

Skills

Calm demeanor

Guest service

Multitasking

Positive attitude

Job description

• A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
• A passion for delivering outstanding guest service, creating memorable experiences every time
• Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
• The ability to thrive in a fast-paced, guest-focused environment

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL -

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Handle individual and group arrivals efficiently using hotel systems
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience

GROW WITH US -

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY