FIS Officer

Hillingdon Council; Uxbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Uxbridge is seeking a dedicated individual to provide information and support to families with children up to 19 years old. The successful candidate will assist families in accessing early years entitlements and maintain essential records related to childcare services. This role requires excellent communication skills and a proactive approach to outreach efforts in the community. The ideal candidate will be well-organized, knowledgeable about family challenges, and committed to making a difference in the lives of local families.

Benefits

Flexible Working Hours

36 Hour Week

Generous Holiday Entitlement

Discounts at leisure centres

Salary Sacrifice Schemes

Cycle to Work scheme

Access to Local Government Pension Scheme

Mental Health Support

Travel Support

Qualifications

• Demonstrable knowledge of family challenges and solutions.
• Experience in providing advice and support to families.
• Ability to deal with diverse individuals in various manners.

Responsibilities

• Provide information and assistance to families about childcare.
• Implement early years entitlements funding.
• Maintain databases related to childcare services.
• Conduct outreach to disadvantaged families.

Skills

Excellent communication skills

Organisational skills

ICT competency

Tact and diplomacy

Education

GCSE level (or equivalent) with Maths and English

Qualification in Information, Advice and Guidance

Job description

About the role

Working as part of a small team, the successful candidate will offer information, advice and assistance to families with a child or young person up to the age of 19 (or 25 for young people with special educational needs or a disability). This will involve providing advice to families via telephone, email and in person. This advice will be about finding and paying for childcare and early education and other services that may be of benefit to them.

The focus of this role will be on implementing the early years entitlements funding for under fives. This will involve:

• Advising parents on how to access the entitlements and raising awareness of them e.g. through outreach
• Working with childcare providers and schools to ensure that they make accurate claims for funding, in line with deadlines
• Auditing childcare providers and schools to make sure they comply with the conditions of funding for the early years entitlement

You will also:

• Update and maintain databases about Ofsted registered childcare
• Update the council’s family information directory and SEND Local Offer websites
• Deliver outreach in the local community, particularly to reach disadvantaged families.

About the person

The successful applicant will be educated to GCSE level (or equivalent) with Maths and English. A qualification in Information, Advice and Guidance is also desirable.

You will have demonstrable knowledge and understanding of the problems and difficulties faced by families and the ability to help them find constructive solutions.

You will have excellent communication skills and an ability to deal with a wide variety of people with tact and diplomacy in person, by phone and in writing. You will need a positive and proactive approach to work. You will also be a competent ICT user, with experience of using management information systems and databases. Good organisational skills are also essential.

If you are interested and enthusiastic about helping families, this role could be for you.

Additional information

The Families’ Information Service provides services to a diverse range of people. We welcome applications from candidates from all backgrounds.

Please note that occasional evening / weekend work may be required.

Interviews are scheduled for Thursday 22 January 2026, however this may be subject to change depending on business need.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefit – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

Equality, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

• Enhanced DBS Check
• 3 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.