First-Line Tech Support Apprentice — Live Chat

Clearer.io; Leicester; On-site; GBP 15,000 - 18,000; Full time

Job summary

A rising eCommerce technology firm in Leicester is seeking a First Line Support Analyst for an apprenticeship role. As the first point of contact for customers, you'll provide exceptional support via live chat, ensuring customer satisfaction. Ideal for school leavers, this position offers a salary of £15,000 per year and an opportunity to grow within a dynamic tech environment. If you are proactive, have good communication skills, and a passion for customer success, this may be the perfect start to your career.

Benefits

Private Medical Insurance

Qualifications

• Interest in tech beneficial.
• Strong communication skills to assist customers effectively.
• Ability to work as part of a team.

Responsibilities

• Respond to inquiries via live chat.
• Take ownership of customer inquiries and provide updates.
• Escalate complex issues to senior team members.
• Create accurate instant set-ups via live chat.
• Identify when support articles need updating.

Skills

Good communication skills

Self-Motivation

Team Spirit

Typing skills

Education

GCSE’s in English and Maths

Job description

A rising eCommerce technology firm in Leicester is seeking a First Line Support Analyst for an apprenticeship role. As the first point of contact for customers, you'll provide exceptional support via live chat, ensuring customer satisfaction. Ideal for school leavers, this position offers a salary of £15,000 per year and an opportunity to grow within a dynamic tech environment. If you are proactive, have good communication skills, and a passion for customer success, this may be the perfect start to your career.