1st Line Support Engineer. Watford

Situations Vacant Ltd; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Situations Vacant Ltd is seeking a 1st line support analyst for their technical team in Watford. You will diagnose and resolve issues on customer environments while delivering high levels of service.

The role covers support/implementation of Windows Server and Office 365, MS Exchange/Active Directory, cloud solutions, and on-site visits as needed. Driving licence and transport are required; some client-site work may be involved.

Qualifications

• Minimum 2 years' IT support experience.
• Strong trouble-shooting and problem-solving skills.
• Excellent spoken and written communication.
• Willingness to learn independently.
• Basic networking knowledge: TCP/IP, LAN/WAN, NAT, Firewalls.

Responsibilities

• Respond to 1st line tickets by phone, email, or on-site.
• Support/implementation of Windows Servers and Office 365.

Skills

Troubleshooting

Communication

Self-learning

Networking basics

Microsoft Office

2+ years experience

Job description

Our client is seeking a 1 st line support analyst for their technical team, supporting environments built on the latest industry offerings.

You will be joining a small, close knit team engineers who are continually striving to out-perform their previous achievements. This is an excellent opportunity to learn from others in your team. As part of the support team, you will be required to help diagnose and resolve issues on customer environments while ensuring that customers receive a high level of service

This role is based at our clients Watford office, with a very small amount of time at client sites so you must have a driving licence and transport. This percentage will vary depending on your experience and personal preference

You will be passionate and obsessive about IT with customer service skills. This opportunity will expose you to many different technologies and take your career to the next level. Full help and training will be given where there are gaps in your skill set.

Role

Support/implementation of Windows Servers and Office 365

Support/implementation of MS Exchange / Active Directory environments

Installation of cloud solutions, PCs and associated infrastructure

Responding to 1 st line tickets (ticket / email / phone /on-site)

Problem Solving / trouble shooting customer / hardware problems

Working and learning as part of our team of engineers

Dealing with and meeting with all types of people and clients from various local businesses

Working with businesses with 1 to 100 staff where you are the expert offering advice and getting exposure to a wide range of technology

Requirements

Excellent trouble shooting and problem-solving skills

Excellent spoken and written communication skills

Ability to learn on their own and self-study

Networking fundaments (TCP/IP, LAN/ WAN, NAT, Firewalls)

Experience with Microsoft Office Applications

Minimum 2 years experience

Full driving license and own transport