First Line Manager - Customs

DHL; Churchover CP; On-site; Confidential; Full time

Benefits offered by this job

Pension scheme

GP consultations

Discounts

Loans and savings

Job summary

DHL Supply Chain in Rugby is seeking a R2 Customs First Line Manager to lead a customs team and coordinate end-to-end customs processes for goods moving from the EU into the UK. You will manage two direct reports, ensure export documentation accuracy, and stay current with UK/EU regulations.

The role requires collaboration with Planning, NDNS, EU control towers, Brokers and Freight forwarders to meet SLAs, while developing SOPs and ensuring compliance.

Qualifications

• Previous transport planning experience.
• Previous customer service experience.
• Experience managing people.
• Good IT skills, including Excel.
• Experience with customs and brokers.

Responsibilities

• Ensure all export and import documentation is prepared in accordance with EU and UK customs requirements.
• Maintain up-to-date knowledge of UK customs processes and EU export regulations.
• Collaborate with internal teams to ensure accuracy and SLAs are met.
• Develop and maintain SOPs and work instructions.
• Manage two direct reports - customs administrators.

Skills

Transport planning

Customer service

People management

IT skills

Tools

Excel

Job description

Pay Rate: £29,870 per year
Grade: N
Contract Type: Permanent
Shift patterns: Monday to Friday Working Hours (but will need flexibility for 7am until 7pm especially during peak)
Location: Rugby, CV23 0XF

Think you know DHL? Think again! DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

The R2 Customs First Line Manager leads a customs team and is responsible for overseeing and coordinating the end-to-end customs processes for goods moving from the EU into the UK. Managing a team of customs administrators and acts as the key link between vendors, Country Freight forwarders, and EU partners to ensure accurate and timely export documentation, smooth customs clearance, and compliance with all regulatory requirements. The role combines people leadership, operational oversight, and customs compliance expertise to deliver efficient cross-border movements.

A TYPICAL DAY MAY INVOLVE?

• Ensure all export and import documentation is prepared in accordance with EU and UK customs requirements
• Maintain up to date knowledge of UK customs processes and EU export regulations
• Collaborate with internal teams eg Planning, NDNS, EU control towers, Brokers and Freight forwarders to ensure accuracy and SLAs are met
• Develop and maintain Standard Operating Procedures (SOPs) and Work instructions.
• Managing two direct reports - customs administrators

THIS ROLE WOULD SUIT PEOPLE WHO?

• Previous Transport Planning Experience
• Previous Customer Service Experience
• Previous Experience managing people
• Good IT skills such as excel
• Experience with customs and brokers

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more