First Line Manager - Customs

DHL Supply Chain; Rugby; On-site; Confidential; Full time

Benefits offered by this job

Free on-site parking

Discretionary bonus based on perfomace

Pension with 8% employer + 4% employee

GP consultations 24/7

Job summary

DHL Supply Chain in Rugby is seeking a Customs Team Leader/First Line Manager to lead operations, ensuring export/import documentation complies with UK and EU rules while driving performance.

You will manage a small team of customs administrators, develop SOPs, and collaborate with Planning, NDNS, EU control towers, Brokers, and Freight forwarders to meet required SLAs. This on-site role offers flexible patterns and a strong pension plan.

Qualifications

• Experience managing a small team in an office-based environment.
• Excellent communication and customer service skills.
• Computer literacy including Excel.
• Knowledge of customs and brokers is an advantage.
• Have previous Transport Planning Experience.
• Have a strategic mindset and a passion for problem-solving.

Responsibilities

• Lead a small team of customs administrators to meet SLAs.
• Ensure export/import documentation aligns with UK/EU rules.
• Collaborate with Planning, NDNS, EU control towers, Brokers and Forwarders.
• Develop and maintain SOPs and work instructions.
• Drive continuous improvement in customs operations.

Skills

Team leadership

Communication

Customer service

Customs knowledge

Transport planning

Strategic mindset

Problem solving

Tools

Excel

Job description

Grade: N Contract Type: Permanent (Full-Time) Shift patterns: 3 Weekly Shift Rotation: 0700 - 1500, 0900 - 1700 & 1100 - 1900 (Flexible) Shifts: Monday to Friday Location: Rugby, CV23 Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly. We're now looking for a Customs Team Leader/First Line Manager to lead our operations and drive success. If you're a proactive leader with a passion for logistics, we want you on our team!

What You'll Do

• Ensure all export and import documentation is prepared in accordance with EU and UK customs requirements
• Maintain up to date knowledge of UK customs processes and EU export regulations
• Collaborate with internal teams eg Planning, NDNS, EU control towers, Brokers and Freight forwarders to ensure accuracy and SLAs are met
• Develop and maintain Standard Operating Procedures (SOPs) and Work instructions.
• Managing a small team of customs administrators

THIS ROLE WOULD SUIT PEOPLE WHO?

• Have experience managing a small team of people in an office based environment
• Have excellent Communication and Customer Service skills
• Computer literacy, including Excel
• Knowledge of Customs and Brokers is an advantage
• Have previous Transport Planning Experience
• Have a strategic mindset and a passion for problem-solving.

WHY JOIN US?

• Free parking and on-site canteen
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 17th August. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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