First-Line IT Support Specialist (Windows & AD)

Pearson Whiffin IT & Digital Careers; Dartford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology recruitment agency is seeking a proactive Service Desk Analyst to join their IT team in Dartford, UK. As the first point of contact for IT-related queries, you will provide technical support and troubleshooting across systems, particularly focusing on Windows OS and Active Directory. Ideal candidates should have prior experience in IT support and excellent customer service skills. This role offers an opportunity to work in a dynamic environment.

Qualifications

• Previous experience in a 1st Line / Service Desk or IT Support role.
• Strong working knowledge of Windows desktop environments.
• Hands-on experience with Active Directory.

Responsibilities

• Provide first-line technical support via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to Windows 10 / 11 and Microsoft Office.
• Manage user accounts and permissions using Active Directory.

Skills

Customer service

Technical troubleshooting

Windows OS expertise

Active Directory management

Job description

A technology recruitment agency is seeking a proactive Service Desk Analyst to join their IT team in Dartford, UK. As the first point of contact for IT-related queries, you will provide technical support and troubleshooting across systems, particularly focusing on Windows OS and Active Directory. Ideal candidates should have prior experience in IT support and excellent customer service skills. This role offers an opportunity to work in a dynamic environment.