First-Line IT Support Specialist — On-Call

QinetiQ; Farnborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Matched contribution pension scheme

Competitive holiday allowance

Health Cash Plan and Private Medical Insurance

Job summary

A leading defense technology company in Farnborough is seeking a Support Service Agent to provide first-line technical support to internal users. The role requires proficiency in troubleshooting IT incidents and delivering high-quality customer service. Ideal candidates will have over a year of experience in IT support, strong problem-solving skills, and a collaborative attitude. Benefits include a matched contribution pension scheme and flexible working options, emphasizing a diverse and inclusive workplace culture.

Qualifications

• 1+ years of experience in an IT support or helpdesk role.
• Working knowledge of Microsoft Windows and Office 365.
• Basic networking and remote access troubleshooting.

Responsibilities

• Provide first-line support via phone, email, and remote tools for IT-related incidents.
• Troubleshoot hardware, software, network, and account-related issues.
• Participate in an on-call support rota providing remote incidents support.

Skills

Excellent communication and interpersonal skills

Strong troubleshooting and logical problem-solving abilities

Customer-focused and empathetic approach

Attention to detail and accuracy in logging information

Ability to work independently and as part of a team

Willingness to work flexible hours

Education

1+ years of experience in IT support or helpdesk role

ITIL Foundation v4 certification (desirable)

Tools

Microsoft Windows

Office 365

ITSM tools (ServiceNow, BeyondTrust, etc.)

Job description

A leading defense technology company in Farnborough is seeking a Support Service Agent to provide first-line technical support to internal users. The role requires proficiency in troubleshooting IT incidents and delivering high-quality customer service. Ideal candidates will have over a year of experience in IT support, strong problem-solving skills, and a collaborative attitude. Benefits include a matched contribution pension scheme and flexible working options, emphasizing a diverse and inclusive workplace culture.